CRM Executive Reservations & Sales

Job Title: Telesales Executive/ CRM Executive – Reservations & Sales

Location: Ahmedabad, Gujarat

Job Type: Full-Time

Department: Sales

Job Summary

We are looking for an enthusiastic and customer-oriented Telesales Executive – Reservations & Sales to join our team. The ideal candidate should have prior experience in hotel reservations, banquet bookings, vacation packages, or hospitality sales. The candidate will be responsible for handling customer enquiries, converting leads into bookings, and delivering an excellent customer experience through effective communication and relationship management.

Key ResponsibilitiesSales & Reservations

·      Handle inbound and outbound calls related to hotel bookings, banquet reservations, vacation packages, events, and other hospitality services.

·      Convert customer enquiries into confirmed bookings by providing accurate information and personalized recommendations.

·      Achieve monthly sales and booking targets.

·      Follow up with leads to maximize conversions and revenue.

·      Upsell and cross-sell available packages, services, and promotional offers.

Customer Relationship Management

·      Build and maintain strong relationships with new and existing customers.

·      Respond promptly and professionally to customer enquiries through calls, emails, WhatsApp, and other communication channels.

·      Resolve customer concerns and ensure a seamless booking experience.

·      Deliver exceptional customer service to enhance customer satisfaction and retention.

Reservation Management

·      Manage end-to-end booking processes for hotels, banquet events, vacation packages, and other hospitality offerings.

·      Coordinate with internal departments to ensure smooth booking confirmations and customer service.

·      Maintain accurate customer records, booking details, and sales reports in CRM and MS Excel.

Reporting & Coordination

·      Prepare daily sales and booking reports.

·      Coordinate with Sales, Marketing, and Operations teams to ensure smooth execution.

·      Stay updated with pricing, offers, inventory, and promotional campaigns.

Requirements

·      Graduate in any discipline.

·      1–3 years of experience in Telesales, Reservations, Hospitality Sales, Hotel Reservations, Travel & Tourism, Banquet Sales, or Customer Relationship Management.

·      Excellent verbal communication skills in English and Hindi (additional languages are an advantage).

·      Strong sales, negotiation, and convincing skills.

·      Good knowledge of hotel reservations, banquet bookings, vacation packages, and hospitality services.

·      Target-oriented with the ability to convert leads into sales.

·      Basic knowledge of MS Office, MS Excel, and CRM software.

·      Positive attitude, customer-focused approach, and strong follow-up skills.

Preferred Industry Background

Candidates from the following industries will be preferred:

·      Hotels & Resorts

·      Hospitality

·      Banquet & Event Management

·      Travel & Tourism

·      Vacation Clubs & Holiday Packages

·      Amusement Parks / Theme Parks

·      Entertainment & Recreation

Key Skills

·      Telesales

·      Reservations

·      Hospitality Sales

·      Customer Relationship Management (CRM)

·      Lead Conversion

·      Hotel Booking

·      Banquet Booking

·      Vacation Packages

·      Communication Skills

·      Negotiation Skills

·      Upselling & Cross-selling

·      MS Excel

·      Customer Service

Benefits

·      Attractive Salary

·      Performance-Based Incentives

·      Career Growth Opportunities

·      Professional & Supportive Work Environment