CRES:CO-Technical Team

CRES provides support to all business functions on Annual Branch/Office Network Expansion Plan of the Bank, Upkeep & Maintenance of existing branches & offices, Safety & Security and Administration including other Offices like RAC, Currency Chests and Regional Office.

The department plays significant role as it deals with multiple internal/external stakeholders including vendors, various business teams and its verticals, F&A, compliance, audit etc. to ensure uninterrupted branch operations and safety of the employees besides implementing the ideas that brings cost & energy efficiencies, reductions to cost of operations and improved turn-around-time

Technical & Rate Contracts:

- Finalisation of specifications, design parameters for centralised rate contracts for all infra related purchases and co-ordinate with CPT team for rate contracts.

- Value engineering on existing practices to derive possible efficiencies and circulate learnings to ground team for implementation.

- Scoping details for centralized AMCs / contracts for AC, DG, UPS, Electrical Audits in co-ordination with CPT

- Obtaining feedback from zones on no. of services provided by the vendor and service standard on periodic basis

- Reviewing reports from zones on no. of electrical audits done and prepare actionable to avoid repetitive observations

- Data analysis to be done identify the common nature of complaints and share with respective teams to arrive at a permanent solution

- Assessment of Architect / turn key vendors (old as well as new) performance

- Go To Team for all escalations in technical matters beyond resolution at zonal levels requiring more detailed technical assessment.

- Coordinate with various CO business functions for alignment

- driving and monitoring large and special projects such as Currency Chests, Large Office spaces, One Axis Kolkata, Noida sale of assets, etc.

Special and strategic projects / initiatives :

- assessing new products, doing POC, etc. and ensuring role outs if deemed fit and beneficial

- sustainability projects and reporting for CSR such as energy efficiency initiatives, renewal energy, etc.

- pursue options where Bank can earn certifications on efficiency in infra operations such as getting IGBC certifications in select buildings

- driving and monitoring large and special projects such as Currency Chests, Large Office spaces, One Axis Kolkata, Noida sale of assets, etc.

- cost rationalisation initiatives such as electricity, diesel consumption, capital cost and operational cost from CRES functions.

Digitization & KPI / Dashboard updates (MIS):

- co-ordinate with IT, Vendor and respective teams in CRES Department to draft and finalise the requirement documents

- ensure integration with the existing modules available within the Bank for bringing out uninterrupted and unmanipulated results

- conduct UATs and highlight the discrepancies identified for fixing the gaps

- floating out communications to the users and officials for information

- launch the modules

- prepare Process Documentation

On going:

- prepare lessons and findings

- action out outcomes from the monitoring platform and ensure corrections / completion required

- identify the areas for any scope for improvement, accordingly initiate execution of the plan in co-ordination with IT

- Monitor the projects in line with the activity schedule, provide periodic dashboards and presentations for update to Management

Call Centre:

- Periodic training to be imparted to Call Centre team leaders and team members

- Minimum 50 Outbound calls to be done to the branches

Telecom:

- Negotiate on the existing connections with the service provider for revision of rental plans based on the utilization.

- Rental Plan Optimization of the connections based on the usage.

- Manage centralized procurement of all branch dedicated and Data sims in order to maintain centralized control on the procurement and issuance of the COCP connections.

- Processing of the billing process for all the telecom service providers for Pan India in order to achieve timely payment of statutory bills.

- Handling all the queries, escalation and troubleshooting related to the COCP, PRI and Fixed line.

MFD:

- PAN India Canon MFD billing.

- Linking of all the Canon MFD on e-maintenance Server by whitelisting all the Canon MFD's linked to the IP address.

- Escalations pertaining to the Canon MFD PAN India.

- Analysing the monthly consumption - Sharing the data to the Branches and offices of the monthly expenses

- Ensuring the billing is as per the cost

Optimal qualification for success on the job is:

Education Graduate/Post Graduate in Law/Engineering with Good written/verbal communication

Experience- 3 7 years

For successful execution of the job, a candidate should possess the following:

Knowledge

o Qualified Graduate/Post Graduate with good command on English

o Knowledge of MS Office