Description
We are seeking a Customer Service Associate to join our dynamic team in India. This entry-level position is perfect for freshers looking to start their careers in customer service. The ideal candidate will be responsible for handling customer inquiries, providing assistance, and ensuring a high level of customer satisfaction.
Responsibilities
- Assist customers with inquiries and provide information on products and services.
- Resolve customer complaints in a timely and professional manner.
- Maintain customer records and update information as needed.
- Process orders, forms, applications, and requests.
- Provide feedback on the efficiency of the customer service process.
- Collaborate with other team members to improve customer service experience.
- Follow communication procedures, guidelines, and policies.
Skills and Qualifications
- Excellent communication skills in English & Hindi.
- Strong problem-solving skills and ability to think critically.
- Proficient in using computer systems and customer service software.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Strong attention to detail and organizational skills.
- Ability to work effectively in a team as well as independently.
- Basic understanding of customer service principles and practices.
