Contact Center - International Voice process

Job Title: Contact Center – International Voice (Inbound)

Location: Bangalore & Indore

Company: Aegan Technologies

Experience: 6+ years (Relevant 5+ years & 1 yrs as TL on paper)

Job Summary:

Aegan Technologies is hiring for urgent requirements across multiple projects within Contact Centre Operations. We are looking for dynamic candidates with excellent communication skills for International Voice processes (UK/US), primarily handling inbound customer support.

Key Responsibilities:

Handle inbound customer queries and provide timely, accurate resolutions

Deliver high-quality customer support for international clients (UK/US)

Maintain professionalism and empathy while interacting with customers

Adhere to process guidelines, quality parameters, and SLAs

Document call details and maintain records in CRM systems

Work collaboratively with internal teams for issue resolution.

Eligibility Criteria:

Excellent verbal and written communication skills

Experience in International Voice process preferred (Freshers with strong communication can also apply)

Ability to work in rotational night shifts

Customer-focused attitude with problem-solving skills.

Work Details:

Shift: Rotational shifts starting from 6:30 PM IST

Working Days: 5 days a week

Week Offs: 2 rotational week-offs

Transport: Two-way cab facility (pick-up & drop provided.

Key Skills:

International Voice Process (UK/US)

Inbound Customer Support

Communication Skills

Customer Handling

Problem Solving.

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