Computer Operator and Phone Banking Officer

Company Name Confidential
0-1 years
250000 - 750000 INR
a month ago 372 Applied
Job Description

Hello Candidates, Here is big opportunity opening for the banking sector for fresher or non fresher candidates.. Profile = Back office, Front Office, Accounts, , Operation, Data Entry, verification, KYC, Coordination, Salary = 18,500.00/- to 65,500.00/- Qualification-12th, Graduate, Post Graduate, Etc.


Job Responsibilities:
Provides data by operating a computer.
Determines sequence of operations by studying production schedule.
Performs defined tasks per documented instructions/processes.
Prepares equipment for operations by accessing software in computer.
Makes appropriate changes to the documentation, as needed.
Monitors and manipulates daily system jobs.
Starts operations by entering commands.
Maintains operations by monitoring error and stoppage messages, observing peripheral equipment,
and making adjustments in the process.
Generates reports from batch jobs and distributes to end-users.
Maintains incident logs for all monitored systems.
Resolves user problems by answering questions and requests.
Ensures operation of equipment by completing preventive maintenance requirements and tests and
following manufacturer's instructions.
Troubleshoots malfunctions.
Continuously monitors and reacts to IT operations processing schedule.
Responds to incoming telephone calls, email, and voice mail inquiries from internal customers (within
IT department) regarding computer-related problems.
Maintains supply inventory by checking stock to determine inventory level.
Maintains client confidence and protects operations by keeping information confidential.
Contributes to team effort by accomplishing related results as needed.
Computer Operator Qualifications/ Skills:
Data processing
Communication skills
Reporting skills
Documentation skills
Equipment maintenance
Problem solving
Understanding of computer networks (LAN, WAN, and computer networking)
Ability to create and update documentation
Education and Experience Requirements:
Associate degree (or other 2-year degree) in data processing technology or a related field
Data center experience
Experience in an information technology environment

Phone Banking Officer

Background: Bank Phone Banking offers a number of facilities, which enable the corporate customers to do several of their banking activities from the comfort of their premises. The Phone Banking Officer is responsible for providing good service to customers pertaining to any of their banking, financial and investment needs.
Purpose of the Job: The position will be responsible for resolving customer queries over the phone on a day to day basis thereby providing efficient customer service. This position also requires to cross sell banking products to our existing customers over the phone.
Roles & Responsibilities:
Handling and resolving customer complaints/ queries over phone
Providing customers with relevant product and service information
Cross selling various banking products to customers over phone

Key skills:

Fluency in spoken English & Hindi language
Open to work in rotational shifts

Passion (Constantly raises the bar for self & team, has a strong execution bias, takes initiatives even in the face of significant difficulties)
Customer First (Leverages every customer interaction as an opportunity to make an impact, consistently seeks to understand customer needs, is accessible and responsive)

If you need any information kindly call to the HR REEMA SHARMA:-9718266467



Bachelor of Business Administration (B.B.A)
Bachelor of Commerce (B.Com)
Bachelor of Science (B.Sc)
12th Class (XII)
Masters in Arts (M.A)
Master OF Business Administration (M.B.A)
Master in Computer Application (M.C.A)
Master of Commerce (M.Com)
Post Graduate Diploma in Computer Applications (PGDCA)