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5-10 Years
2 months ago
51 Viewed
2 Applied

Job Description

Implementing, upgrading and maintaining Backup & Archive infrastructure across Merck organization, including the delivery and documentation of the ITSM processes like Capacity and availability management, Performance management, life-cycle management, patch and vulnerability management, Backup & Disaster recovery management/capability, Security and hardening, Audit & Compliance, etc.

  • Accountable for ensuring that appropriate design, planning and operations implementation takes place for all new and existing services.
  • Provide technical leadership and hands-on support as designs are built.
  • Alongside standard backup engineer duties, this opportunity will see you recommend, innovative and where possible, automated approaches for infrastructure tasks.
  • Work with stakeholders and customers to understand backup utilization, lifecycle, protection requirements and develop these into effective and workable solutions and processes.
  • Lead the triage and resolution of escalated, complex incidents, problems or capacity concerns.
  • As the company operates a 24x7 service, this role will require support out of office hours for emergency support, routine maintenance, as well as customer services opening hours.
  • Travel may also be required within country and across the globe

Who You Are

  • 5+ Years prior experience in providing architect/subject matter expertise
  • 10+ Years prior experience in a 3rd Line support position
  • Comprehensive and expert knowledge of backup and archive architecture and its hardware / software products.
  • Expert knowledge in Commvault technology ideally also knowledge in NetApp and/or IBM Spectrum Protect backup solutions
  • Solid industry experience of software (and ideally hardware) architecture, including, databases, clustering and load balancing, distributed file-systems, storage, virtualization, architecture and design patterns
  • Thoroughly familiar with current Quality & GxP IT compliance requirements
  • Extensive project management and delivery
  • Solution design and presentation to stakeholders
  • Extensive experience of design leadership - ideally with enterprise systems
  • Excellent interpersonal and communication skills
  • Experience at creating technical presentations/articles/papers
  • The ability to communicate and build relationships with technical teams
  • ITIL expert

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Last Updated: 29-03-2024 10:46:57 AM
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