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Community Manager - Tech Community

Karat

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3-5 Years
2 months ago
41 Viewed
0 Applied

Job Description

We're Karat, the world's largest interviewing company.

Karat helps companies hire top engineering talent with confidence. As an end-to-end hiring solution, we work with organizations to improve the quality, efficiency, and equity of their technical hiring process. Global leaders like Walmart, Atlassian, and Citi rely on Karat to conduct hundreds of assessments and interviews every day through a powerful combination of human expertise and innovative technology. Our mission is to make every interview predictive, fair and enjoyable so we can unlock opportunity -- for everyone. We're a passionate, focused, human-centric team, and we want you to join us!

Come join our Interview Delivery team

The Interview Delivery team is committed to building and supporting the Interview Engineering community at Karat. As one of the organization's most central teams, we directly impact not only the bottom line of business but also the evolution of the recruiting industry.

What You Will Do

As the Community Manager - Tech Community, you'll be responsible for the overall health of the Interview Engineering community. You will oversee the strategy, management, and communication of our Community - this includes setting clear goals for community governance and implementing new programs for Interview Engineers.

The Community Manager - Tech Community works closely with cross-functional stakeholders to deliver company-wide projects and initiatives. To succeed in this role, you must be comfortable working in an ambiguous, growing, and agile environment and be passionate about community experience.

We are looking to hire this position out of India (specifically Bangalore), as this individual will partner cross-functionally with others from our Emerging Markets team. Working hours will predominantly overlap with U.S. timezones once successful onboarding is complete. There will be required internal meetings that align with time zones in the U.S.

  • Foster a thriving and cooperative global community of freelance engineers, promoting a positive environment that encourages collaboration and engagement
  • Own the assessment of community satisfaction through the management of the Net Promoter Score (NPS) and other pertinent metrics, actively driving initiatives to enhance community dynamics
  • Report on community growth, sentiment trends, and provide valuable insights for strategic decision-making
  • Oversee communication and moderation efforts for the interviewing community, establishing a consistent outreach plan that includes formal channels (e.g., monthly newsletters, quarterly Town Halls) and informal engagement (e.g., active participation in live forums)
  • Formulate and uphold guidelines and policies to maintain high community standards, ensuring a safe and inclusive environment for all members

The Experience You Will Bring

  • 3+ years of experience building and maintaining large-scale, global online communities, demonstrating a track record of measurable success
  • Experience working with a developer community is preferred
  • Exceptional English communication skills, both written and verbal, with the ability to convey information and ideas clearly to a global audience
  • Exceptional operational skills coupled with a strategic mindset, emphasizing tangible impact and the successful execution of plans
  • Experience in building and managing relationships with cross-functional partners fostering collaboration and achieving collective goals

Legal Employment Statement

Karat is a U.S.-based company. In order to work with individuals outside of the United States, we partner with a Professional Employer Organization (PEO). If hired for this position, your legal employer will be the PEO. This means your payroll, benefits offered, time off, etc., will be offered and managed by them.

Learn More About Us

Statement of Inclusivity:

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on protected categories, we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Karat.

We value a diverse workforce: people of color, womxn, and LGBTQIA+ individuals are strongly encouraged to apply.

If you have a disability or special need that requires accommodation, please let us know at [Confidential Information].
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