Collections Specialist

Job Responsibilities

• Make outbound calls to customers regarding overdue loan or EMI payments.
• Explain repayment options and assist customers in resolving outstanding dues.
• Handle customer queries professionally and maintain a polite, empathetic approach.
• Negotiate payment commitments while following company policies and compliance guidelines.
• Update customer interactions, payment status, and call remarks accurately in the system.
• Coordinate with internal teams to ensure timely payment updates and record maintenance.
• Achieve daily and monthly calling and collection targets.
• Maintain confidentiality and professionalism in all customer interactions.

Eligibility

• HSC (12th Pass) or Graduate in any discipline.
• Freshers are welcome to apply.
• Candidates with up to 1 year of experience in telecalling, customer support, BPO, collections, or recovery will be preferred.

Required Skills

• Good communication skills in English and Hindi.
• Knowledge of at least one regional language is preferred (Marathi, Gujarati, Tamil, Telugu, Kannada, or Malayalam).
• Strong communication, persuasion, and negotiation skills.
• Basic computer knowledge (MS Excel, Internet, and data entry).
• Positive attitude with good customer handling skills.

What We Offer

• Day Shift
• Fixed Salary + Performance Incentives
• Training provided for freshers
• Career growth opportunities within the Operations team
• Professional and supportive work environment