Job Title: Collections Product Manager
Location: Bengaluru / Mumbai (Hybrid)
Experience: 7–8 Years
Industry: FinTech / SaaS / Banking / NBFC
About the Role
We are looking for an experienced Collections Product Manager to lead the strategy, development, and enhancement of digital collections products. The ideal candidate will have a strong background in retail lending and collections, combined with expertise in product management and business analysis. You will collaborate with clients, business stakeholders, and engineering teams to build scalable collections solutions that improve operational efficiency and borrower experience.
Key Responsibilities
Product Management
- Own the product roadmap for collections modules and prioritize features based on business needs.
- Define product vision, roadmap, and release plans in collaboration with engineering and design teams.
- Convert business requirements into detailed product specifications, user stories, and acceptance criteria.
- Partner with QA to validate business logic before product releases.
Business Analysis & Client Engagement
- Gather, analyze, and document business requirements through workshops and stakeholder discussions.
- Prepare Business Requirement Documents (BRDs), Functional Specification Documents (FSDs), process flows, and functional documentation.
- Work closely with clients to understand operational challenges and recommend product enhancements.
- Manage product demonstrations, requirement clarification, and solution validation sessions.
Collections Domain
- Design and enhance products supporting the complete collections lifecycle.
- Understand and optimize:
- Soft & Hard Collections
- DPD Buckets
- Agency Allocation & Management
- Field Collections
- Settlements & Restructuring
- Write-offs
- Borrower Segmentation
- Drive automation of collections workflows and business rules.
Cross-functional Collaboration
- Work closely with Engineering, QA, Design, Analytics, Operations, and Client Success teams.
- Participate in sprint planning, backlog grooming, UAT, and release management.
- Track product adoption, customer feedback, and business KPIs to drive continuous improvements.
Required Skills
- 7–8 years of experience in Product Management, Business Analysis, or Collections Strategy.
- Experience in Banks, NBFCs, FinTechs, or Lending SaaS companies.
- Strong understanding of retail debt collections and lending operations.
- Hands-on experience in preparing BRDs, FSDs, User Stories, and Acceptance Criteria.
- Strong stakeholder management and client-facing communication skills.
- Experience working in Agile/Scrum environments.
Technical Skills
- JIRA
- Excel
- SQL (Basic)
- Figma or Miro
- Confluence
- Process Mapping & Workflow Documentation
Preferred Experience
- Experience building SaaS products for BFSI clients.
- Exposure to Collections Management Systems (CMS) or Loan Management Systems (LMS).
- Experience with workflow automation, rules engines, and collections dashboards.
- Understanding of regulatory compliance and audit processes in lending and collections.
Ideal Candidate
- Strong product thinking with a customer-first mindset.
- Deep understanding of retail lending and collections operations.
- Excellent analytical, documentation, and communication skills.
- Ability to collaborate with multiple stakeholders and drive product execution from ideation to launch.
- Comfortable working in a fast-paced, high-growth product environment.
