Collections Manager - Hitachi Payment Services Pvt. Ltd.
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Location:
Mumbai, Maharashtra, IndiaJob ID:
R0139442Date Posted:
2026-07-28Company Name:
HITACHI INDIA PVT. LTDProfession (Job Category):
OtherJob Schedule:
Full timeRemote:
NoJob Description:
Job Title:Collections Manager
Designation:Senior Manager / Manager
Company:Hitachi Payment Services Pvt. Ltd.
Location:Thane, Mumbai
Salary: As per Industry
Company Overview:
Hitachi Payment Services is a leading payment solutions provider in the country, enabling its customers to grow by offering technology-led cash & digital payment solutions while building a robust payment infrastructure in the country, driving financial empowerment and enabling social change. We cater to customers such as banks, payment aggregators and fintech players who are ready to capture the emerging opportunities in this payments segment.
Position Overview:
The Collections Manager will oversee the end-to-end collections process, ensuring timely recovery of outstanding receivables while maintaining positive client relationships. This role is critical to minimizing bad debt, improving liquidity, and ensuring compliance with regulatory standards.
Job Roles & Responsibilities:
Collection Strategy: Develop and implement effective collection strategies to maximize recovery rates and minimize delinquency.
Team Leadership: Lead, train, and manage a team of Collection Associates and Analysts to achieve performance targets.
Accounts Monitoring: Monitor accounts receivable aging reports and prioritize collection efforts accordingly.
Negotiation: Negotiate payment plans and settlements with clients while maintaining professionalism and empathy.
Compliance: Ensure adherence to relevant laws, regulations, and internal policies.
Cross-functional Collaboration: Work with Sales, Customer Service, and Legal teams to resolve disputes and improve collection outcomes.
Risk Management: Approve write-offs and escalate high-risk accounts to senior management.
Reporting: Prepare and present detailed reports on collection performance, KPIs, and risk assessments.
Audit & Ethics: Conduct regular audits of collection activities to ensure accuracy and ethical practices.
Technology Utilization: Utilize collection software and data analytics to enhance operational efficiency.
Customer Reconciliations: Oversee reconciliation of customer accounts and resolve discrepancies.
Experience:
5-7 years in B2B collections, with exposure to PSU clients.
Strong knowledge of customer reconciliation processes, dispute resolution, and receivables management.
Proficiency in MS Excel, ERP systems, and financial reporting tools.
Education: MBA (Finance) / M.Com / B.Com
Hitachi Values:
We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to any factor that doesn't impact your ability to do the job, including race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are proud of Japanese heritage, with our values expressed through the Hitachi Spirit:
Wa - Harmony, Trust, Respect
Makoto - Sincerity, Fairness, Honesty, Integrity
Kaitakusha-Seishin - Pioneering Spirit, Challenge
Hitachi brings together the world's greatest minds to help breathe life into new possibilities - and drive innovation for a better future. That's why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world's biggest challenges. Our people love technology - and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there's no challenge too great for our pioneers. And there's no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.
Job ID: 151711471
