The Customer Service Specialist plays a key role within the Customer Service and Billing team, reporting directly to the Billing Manager.
This position requires a strong blend of customer service experience and billing/invoicing knowledge.
The ideal candidate is detail-oriented, self-motivated, and thrives in a high-volume, fast-paced environment.
Key Responsibilities:
Serve as the primary point of contact for customer billing and account-related inquiries via phone and email, ensuring timely and professional resolution within SLA targets.
Proactively assist customers with questions related to accounts receivable, payments, and invoice discrepancies.
Review and compare invoices against contract terms to ensure accurate billing and proper revenue recognition in financial systems.
Update customer billing and contact information promptly in sales and financial systems.
Support the customer service team with escalated billing/account concerns, ensuring a seamless customer experience.
Perform other customer support and billing-related duties as assigned.
Requirements:
Customer Service experience is required, with proven ability to handle external customer communications in a professional manner.
2-4 years of experience in billing, invoicing, or accounts receivable.
Strong proficiency in Microsoft Office (Excel, Word, Outlook).
Demonstrated ability to process and review a high volume of transactions with accuracy and attention to detail.
Excellent verbal and written communication skills.
Strong problem-solving and analytical abilities.
Ability to work independently while contributing to a team in a fast-paced, high-volume environment.
