Collect payments from customers who owe money to a company. They may also help customers with billing and credit issues.Responsibilities
- Contact customers to discuss overdue payments
- Follow up on payments and send payment reminders
- Investigate and resolve customer issues
- Negotiate payment plans and settlements
- Maintain records of payments and interactions
- Update customer account status
- Process payments and refunds
- Ensure compliance with company policies
- Take legal action against borrowers
