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Marriott

Cluster IT Manager

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  • 4 weeks ago
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Job Description

Leads and operates Information Technology (IT) discipline for properties and managed offices in scope.

  • Manages a team of IT resources and is accountable for day-to-day hotel and company office IT operations.
  • Provides support to operations leaders for owner relations and negotiations on IT matters.
  • Once handed over from the direct manager, accountable for new opening/acquisition construction oversight, countdown, and live operation.
  • Executes property internet support.
  • Works with direct manager on vendor management and product development for the assigned market.
  • CANDIDATE PROFILE

    Education and Experience

    Hotel or Hospitality Management education, awareness of global hospitality technology trends.

  • Experience in assignments at international locations.
  • Back of the house and guest facing operational and technical experience with hospitality management systems.
  • Minimum 3 years in an Associate Supervisory role. OR

    Bachelor s degree level or equivalent.

  • Minimum 2 years project management experience.
  • Proven negotiation skills.
  • CORE WORK ACTIVITIES

    General

    Maintains status documentation (goals, scorecard, LPA tracking, etc) to verify accuracy.

  • Strives to achieve balanced scorecard and goals by leveraging resources and concepts to achieve desired results.
  • Monitors assigned company owned and managed offices to verify IT operations are running effectively.
  • Meets with direct manager to provide updates on IT activities and business plans.
  • Meets with business point of contact of each property (General Manager, Director of Finance, etc) or in-person contact at least once every two months to seek feedback and provide effective updates on IT activities and plans.
  • Produces follow-up report, action plans and information distribution.
  • Assists with the activation of all potential properties within the cluster by building business cases and engaging owners and business partners.
  • People

    Owns IT vendor relationship for properties in scope.

  • Participates in the Talent Acquisition process according to company procedures.
  • Verifies induction program for new associates or associates transferring to new role is effective.
  • Trains associate(s) to provide backup coverage in the department to cover cluster leader s function during vacation and sick leave.
  • Performs LPA s on a timely basis and allocates sufficient time, research, and effort to verify the process effectively benefits the development of associates.
  • Verifies effective communication, training, and execution of all talent development programs and related initiatives.
  • Develops a personal management style that is intended to bring positive results from Associates.
  • Builds and maintains positive and effective relations with direct team members.
  • Product

    Strives to remain informed on the most up to date knowledge regarding vendor activities.

  • Notifies direct manager to put resources in place to verify owners have sufficient vendor choices in each market/city.
  • Where assigned, delivers pilot phase early review/completion/recommendation report and relevant documentation.
  • Where assigned, documents technology pilot scope and objectives with business partners.
  • Process

    Maintains IT inventory for the assigned properties/offices in cluster.

  • Manages cluster IT Agreements for assigned properties.
  • Verifies cluster associates are treated appropriately and in alignment with local operational practices.
  • Verifies the execution and tracking of rollouts on a timely basis.
  • Compiles, seeks approval, monitors, and strives to meet operating budgets; manages expenses using tracking and forecasting tools and engages with the accounting team closely.
  • Verifies resources assigned to IT escalation and tracking processes are effective and meet the service level agreements.
  • Monitors flow of issue management amongst continent support desk, vendors, and cluster organizations to verify effectiveness.
  • Implements cluster best practices and suggests enhancements with the intent to benefit the wider IT community.
  • Implements cluster IT policies and procedures as received by regional IT.
  • Attends IT Education Calls.
  • Verifies planning and accomplishment of technology disaster and contingency plan testing for each property and office.
  • Completes other reasonable duties as requested by leadership.

  • More Info

    Industry:Other

    Job Type:Permanent Job

    Skills Required

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    Date Posted: 09/10/2024

    Job ID: 95724273

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