Club Manager

Company Description

Anytime Fitness is the innovator of the 24-hour, co-ed fitness concept and the world's largest gym chain, with over 5,000 gyms in more than 40 countries & 7 continents. Recognized as the world's fastest-growing fitness franchise, Anytime Fitness has consistently earned the Top 50 Franchisee Satisfaction Award presented by Franchisee Business Review for five consecutive years. Since entering the Indian market in late 2012, Anytime Fitness now operates nearly 125 successful locations in India. Members enjoy world-class equipment, an inviting atmosphere, friendly staff, and the benefit of worldwide reciprocity, making Anytime Fitness a leading name in the fitness industry.

Role Description

We are looking for an energetic, performance-oriented, and people-focused Club Manager to lead the day-to-day operations of our Anytime Fitness center. The Club Manager is 100% accountable for membership growth, member experience, cleanliness, team performance, and the overall health of the club's P&L.

This is a hands-on leadership role ideal for someone who thrives in a target-driven environment, has a passion for fitness, and believes in building a strong fitness community.

Core Purpose of the Role:

To make your gym the cleanest, friendliest, highest-performing club in the areawhere members love to train and teams love to work.

Key Responsibilities:

Drive walk-ins and achieve monthly new membership targets

Handle club tours, explain value proposition, and close leads

Follow up on leads via WhatsApp, phone, and CRM tools

Build a strong personal connection with members

Solve customer issues quickly and empathetically

Execute member engagement activities (events, contests, shoutouts)

Lead and motivate front desk, trainers, and housekeeping staff

Set KPIs for team and review performance weekly

Ensure professional grooming, attendance, and team discipline

Maintain 100% cleanliness and equipment functionality

Conduct daily club walkthroughs and checklist completion

Monitor attendance, CRM, and inventory systems

Submit daily and weekly sales reports

Maintain center cash flow records and petty cash

Ensure SOPs, safety protocols, and audits are followed

Key Result Areas (KRAs):

Membership Growth: Achieve monthly sales targets with consistent conversion performance

Club Cleanliness: 100% compliance on daily hygiene and equipment maintenance

Team Productivity: 90%+ KPI achievement across staff roles

Member Retention: 85% renewal rate and >85 NPS

Operational Discipline: 100% checklist, audit, and SOP compliance

Qualifications & Experience:

Bachelor's degree (preferred, not mandatory)

57 years of experience in gym, retail, hospitality, or service leadership

Proven ability to lead teams, handle customer service, and hit sales targets

Strong interpersonal skills and communication ability

Ideal Candidate Traits:

Loves fitness and leads by example

High energy, proactive, and solution-oriented

Emotionally intelligent and member-focused

Highly organized with attention to detail

Natural leader who inspires and holds people accountable