Position: Cloud Support Engineer/ L1
Location: Noida
Work Mode: WFO
Years of Experience: 3-4 years of experience in cloud support or related roles, preferably with AWS experience
Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
Job Description
- Monitoring and Alerts: Monitor AWS infrastructure for performance and availability using AWS CloudWatch and other monitoring tools. Respond to alerts and escalate issues as needed. Incident Management:
- Troubleshoot and resolve basic AWS -related incidents. Document and escalate complex issues to senior engineers.
- Support and Troubleshooting: Provide support for AWS services like EC2, S3, RDS, Lambda, and VPC. Perform basic troubleshooting and perform root cause analysis for simple issues.
- AWS Configuration and Setup: Assist with configuring new AWS services and resources. Set up basic EC2 instances, S3 buckets, and other AWS resources as needed.
- Automation and Scripting: Write simple automation scripts using AWS CLI, PowerShell, or basic shell scripts to streamline operational tasks.
- Documentation and Reporting: Maintain and update knowledge base articles, operational runbooks, and troubleshooting guides.
- Customer Interaction: Provide support and customer-facing services as needed, assisting with AWS -related queries and providing solutions.
- Collaboration: Work closely with senior engineers and other IT teams to ensure smooth operation of cloud services and applications.
Required Skill Set And Experience
- Basic understanding of AWS services such as EC2, S3, Lambda, VPC, RDS, etc.
- Knowledge of cloud concepts, including scaling, load balancing, and networking in AWS .
- Experience with monitoring tools ( AWS CloudWatch, CloudTrail, or similar).
- Familiarity with automation tools such as AWS CLI, PowerShell, or basic scripting. Strong problem-solving skills and a desire to learn and grow in AWS technologies.
Soft Skills
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Should have a great customer handling skill
Location: Noida - UI, Noida, Uttar Pradesh, India
