Client Success Associate

Job Title - Client Success Associate

About Wisemonk:

Wisemonk is an Employer of Record (EOR) and global hiring platform that helps international companies hire, pay, and manage talent in India. We serve 300+ global clients across the US, Europe, Southeast Asia, and Oceania, and we operate an AI-native recruitment, assessment, and EOR platform with direct founder access and a fast-moving, lean culture.

Role Overview:

We're looking for a Client Success Associate to own the renewal cycle for our existing customers. You'll work directly with clients as their contracts come up for renewal, and you'll coordinate internally across legal, leadership, and HR to make sure every renewal closes cleanly and on time. This is a role for someone who's comfortable owning a process end to end — chasing details, keeping multiple stakeholders aligned, and making sure nothing falls through the cracks.

What You'll Do:

- Own the renewal process for existing client accounts — from initial outreach through signed contract

- Coordinate with legal on contract terms, redlines, and approvals

- Work with company leadership and HR managers on both our side and the client's to keep renewals moving

- Collaborate across sales, client success, and operations teams to resolve blockers

- Keep CRM and internal systems accurately updated with renewal status, contract terms, and key dates

- Flag at-risk accounts early and loop in the right people before a renewal is at risk of lapsing

- Maintain a working knowledge of each account's history (past issues, escalations, pricing exceptions) so renewal conversations aren't starting from zero

- Maintain clear, professional written communication with clients throughout the renewal process

What We're Looking For:

- 1–2 years of experience in sales, account management, or client success

- Strong written English and communication skills — you'll be drafting client-facing emails and coordinating across teams regularly

- A working understanding of commercial contracts and how a sales/renewal process moves from conversation to signature

- Comfort working across functions — legal, HR, leadership — without needing constant hand-holding

- High attention to detail, especially with systems and data hygiene

- Based in or willing to relocate to Bengaluru for in-office work

This is a work-from-office role based at our headquarters in the heart of Bengaluru. Our office is conveniently located at 43, Nehru Nagar Main Road, Seshadripuram, Bengaluru.