Role Summary
Verticurl is looking to hire a Client Services Manager to join our Client Servicing team in India. This is a hybrid role, combining account management responsibilities with hands-on consulting support. The individual will act as a subject matter resource on B2B and B2C marketing engagements, supporting proposals, pre-sales activity, and delivery on existing client accounts.
This role suits a smart, hands-on professional who is comfortable moving between strategic client conversations and detailed proposal or delivery work, without requiring a large supporting team.
Key Responsibilities
Client Servicing and Account Management
- Support day-to-day account management for a portfolio of client engagements across B2B and B2C sectors.
- Act as a point of coordination between clients, internal delivery teams, and Verticurl leadership.
- Track project status, timelines, and deliverables to ensure client satisfaction and quality standards are met.
- Support in preparing monthly and quarterly business reviews, sharing marketing insight and platform performance.
- Build strong working relationships with client stakeholders, partners, and internal cross-functional teams (Ogilvy, VML, GroupM, and other WPP entities).
Pre-Sales and Proposal Support
- Support pitch presentations and proposal preparation, particularly on non-technical and commercial narrative sections.
- Collect client briefs and requirements for new opportunities and translate these into structured proposal inputs.
- Assist in structuring customer journeys, campaign strategies, and engagement plans as part of solutioning.
- Coordinate with subject matter experts (Technology, Creative, Data) to consolidate proposal content into client-ready output.
- Support contract and Statement of Work coordination as required.
Consulting and Advisory
- Serve as a subject matter resource on B2B and B2C marketing best practices, including CRM, CDP, and marketing automation fundamentals.
- Help identify relevant marketing KPIs for clients and highlight areas of improvement.
- Support the development of client success plans outlining critical success factors and recommendations.
- Stay current on MarTech, CX, and AI trends relevant to client industries.
Candidate Profile
Qualifications
- Bachelor's or Master's degree in Marketing, Business, or a related field.
- 5+ years of relevant experience.
- Prior exposure to data-driven marketing in an agency environment or client-side role of similar scope.
Area and Requirement
Industry Exposure - MarTech / AdTech space, with B2B and B2C engagement experience
Platform Familiarity - Exposure to CRM, CDP, marketing automation, commerce, or web analytics tools
Reporting - Strong Excel and BI reporting skills
Communication - Strong verbal and written English communication
Working Style - Comfortable working independently and as part of a multi-cultural, multi-agency team
Mindset Proactive, resourceful, detail-oriented, and comfortable with a high volume of concurrent work
Analytical Ability - Able to structure processes, identify gaps, and propose practical solutions
Orientation - Results-oriented, deadline-driven, and growth-minded
Ideal Candidate Traits
- Hands-on and execution-focused, not purely strategic or purely administrative.
- Able to independently draft proposal content and account update documentation with minimal supervision.
- Comfortable operating in a hybrid role that blends account coordination with light consulting deliverables.
- Growth mindset, with interest in developing into a broader consulting or client leadership role over time.
