Client Relationship Manager (IT Services & Staffing)

Title: Client Relationship Manager (IT Services & Staffing)
Location: Mumbai | Work From Office (WFO) | Immediate joiners preferred
Comp: Competitive fixed + very lucrative performance-based incentives

About the role
Programming.com is hiring a Client Relationship Manager to build, retain, and grow IT services/staffing accounts. You'll be the single point of contact for clients, ensure on-time delivery with Sales and Recruitment, and drive revenue growth.

What you'll do
- Own key accounts: farming + selective hunting (upsell/cross-sell/new logos)
- Translate client goals to delivery plans; ensure SLA adherence and quality
- Manage SOWs/MSAs, negotiations, renewals, invoicing, and collections
- Maintain a candidate network aligned to client demand; improve time-to-fill
- Track account health, pipeline, and forecasts; flag risks and drive resolutions

What you'll bring
- 15 years in Client Relationship/Account Management or BD in IT Services/Consulting or IT Staffing
- Proven revenue growth outcomes; strong stakeholder management
- Contract management, negotiation, billing/invoicing exposure
- Working knowledge of SDLC/Agile and IT hiring cycles

Nice to have
- MSP/VMS experience, rate cards, compliance/SLA governance
- Prior recruitment ops exposure (ATS, submittal quality)

How to Apply:
Email: [Confidential Information]
Subject: CRM WFO [Mumbai] [Your Name]
Include: resume, notice period (immediate/actual), location, current/expected CTC, and 23 lines on your biggest account growth win.
Key Indicators for the Role -
- Owned key IT accounts. WFO. Immediate joiners. Earn big with our accelerators.
- Grew IT services/staffing accounts before Lead the relationship, delivery, and growthWFO.
- CRM role in Navi Mumbai/Bengaluru. Drive revenue. Ensure delivery. Get rewarded.

Hashtags
#ClientRelationshipManager #AccountManagement #ITServices #ITStaffing #Recruitment #WFO #NaviMumbaiJobs #BengaluruJobs #ImmediateJoiners