Cisco Voice/Video Engineering - Consultant /Senior Consultant

Job Title : Consultant/Senior Consultant

Location : Mumbai & Bangalore

Experience : 4-9 Years

Skills : Cisco Voice Engineering & Video Conferencing

Job Description :

• Handle Escalations from L1/Junior team member
• L2/L3 support for Cisco CUCM and Cisco Unity
• L2/L3 support for NICE call recording system.
• L2/L3 Support for Cisco Contact center related issues
• Monitor system performance metrics, event logs, and resource utilization.
• Provide timely troubleshooting and technical support for call recording related incidents
• Resolve issues related to application crashes, system errors, and performance degradation.
• Maintain up-to-date documentation of system configurations, procedures, and troubleshooting steps
• Vendor communication with Voice Carrier Network for Carrier issues and service requests.
• Physical Onsite Support for end devices (Phones)