About the Role
We are looking for a CI Transformation Specialist to drive Continuous Improvement (CI) initiatives across GBS, delivering measurable improvements in productivity, quality, cost, compliance, and customer experience.
The role will lead medium to complex CI projects end-to-end, support process transformation, automation and AI initiatives, and work closely with global stakeholders to embed sustainable improvements.
Key Responsibilities
- Lead medium to complex Continuous Improvement projects from problem identification through implementation and sustainment.
- Apply CI methodologies such as Lean Six Sigma, DMAIC, PDCA, A3, Kaizen and Value Stream Mapping.
- Conduct process analysis, root cause analysis and identify opportunities for process redesign, standardization, controls and automation.
- Support Celonis initiatives, including due diligence, UAT coordination, business validation, rollout and post-go-live adoption.
- Support BPM / Symbio process documentation, process updates and quality improvements.
- Partner with Process Owners, Operations and global stakeholders to drive implementation and measurable business outcomes.
- Build evidence-based benefit tracking and ensure improvements are sustained through KPIs, controls and standard work.
- Support CI capability building through training, coaching, CI communities and Yellow/Green Belt projects.
- Identify opportunities for automation, AI and digital transformation to improve productivity and efficiency.
What We're Looking For
- 7–11 years of overall experience, preferably in SSC/GBS environments; Finance domain experience is preferred.
- 4–7 years of hands-on experience in Continuous Improvement / Process Excellence / Transformation.
- Proven experience leading medium to complex CI projects end-to-end with measurable business impact.
- Lean Six Sigma Green Belt certification is required ; Black Belt is preferred or in progress.
- Bachelor's degree required; Master's degree preferred.
- Strong experience in stakeholder management, facilitation and influencing without authority.
- Strong analytical and problem-solving skills with experience in Excel and PowerPoint.
- Experience with process mapping tools such as Symbio/Visio; exposure to Celonis is an advantage.
- Experience with automation, AI or digital/process intelligence initiatives is preferred.
- Excellent communication skills with professional proficiency in English.
