Mandatory Skills
- ITIL Certified
- Reasoning and analytical skills
- Systems Networking skills
- Knowledge of ITSM tools like BMC Remedy
- Expertise in Microsoft Excel
- The candidate must be able to multitask, handle changing priorities and work independently in a fast-changing environment.
Desired Skills
- Should be a self-starter with ability to operate independently with minimal supervision
- Deep dive investigation of Service Tickets to identify the opportunities of automation, process improvements and faster services.
- Debug and remediate with quick turnarounds
- Conflict management skills for change schedules.
- Alignment and planning of the changes without impact.
- Understanding the Non Function Requirements & Review of Documents to ensure requirements are met.
Roles & Responsibilities
This role is responsible for the review of the risk and ensure controls are in place for all the Changes being implemented in the Organization.
Overall Years Of Experience
9-10 years
Relevant Years Of Experience
5-6 Years
Industry & Education background
Graduate Degree
