Change Analyst

4 Applied
Job Description



Role Responsibilities

Strategy


  • This role works within the Client Lifecycle Management (CLM) Business Transformation team to drive change delivery and implementation across the end-to-end client lifecycle, including coverage of Client Onboarding, Maintenance and offboarding.


Business

  • Provide Operating Model / Process Design, Change Management and Project Management expertise to BAU.

  • Own and produce key change management deliverables, ensuring key stakeholders are engaged and bought-in throughout delivery.

  • Support delivery of communications, training, and implementation activities across global teams.


Processes

  • Support Head of Change Management in driving operating model definition and implementation end-to-end.

  • Drive key change management outcomes

  • Business Impact Assessments, including qualitative and quantitative analysis (e.g., volume, touch time and FTE) to articulate target state impacts and change management responses.

  • Ensure identified impacts are addressed through business readiness plans, training, communications, and engagement.

  • Manage and effectively engage key stakeholders across front office, middle office, operations, compliance, and IT to deliver workstream outcomes.

  • Occasional need to work on weekends to support peak-period testing and go live activities.


Managing Teams

  • Effectively manages relevant business stakeholders across the end-to-end Client Lifecycle, including Product Teams, IMO, CET, FM Ops and relevant technology stakeholders.

  • Regional CLM Change Delivery teams

  • CLM Business Analysts

  • CLM IT Delivery Teams

  • CLM Project Managers

  • Regional and Local Change Champions


Risk Management

  • Monitor all major risk issues and concentrations. Where appropriate, direct remedial action and / or ensure adequate reporting to Risk Committees.


Governance

  • Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of the business.


Regulatory and Business Conduct

  • Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.


Key Stakeholders

  • GBO Management, CEE Hive, Global Segment Heads, RMs / COBAM, CRC, FCC and CDD Risk Managers.



Our Ideal Candidate


  • Hands-on experience in operating model design (people, process, technology, information) with an ability to articulate complex ideas in layman-friendly terms.

  • Experience as a Lead Business Analyst, Process Design Lead or similar business design-centric role with experience delivering change in the context of process and system deployments.

  • Weighs up benefits of short term tactical and long-term strategic options to ensure solutions are delivered to the appropriate scale, scope, and timing.

  • Process, commercial and operational awareness needed to develop appropriate solutions.

  • Certifications in Testing will be an added advantage.

  • Ability to take initiative, identify opportunities and work with minimal management oversight.

  • Excellent communication skills - oral, written and presentation.

  • Senior business-facing change management and implementation expertise.

  • Knowledge of CCIB business segments, client types and product offerings.

  • Subject matter expertise in CLM processes and systems.


Must Have

  • Working experience on CLM Ops applications and process.

  • UAT Testing Experience, Test case design execution and defect tracking.

  • Hand-on experience working on JIRA, Confluence and technical knowledge in SQL, Alteryx.

  • Hands-on individual contributor with an eye for detail and a proactive, self-managed working style.

  • Ability to take initiative, identify opportunities and work with minimal management oversight to drive the best outcome possible.

  • Excellent written, communication and presentation skills able to effectively engage, influence and manage senior business stakeholders.


Knowledge / Skills / Experience Required

  • Hands-on experience in operating model design (people, process, technology, information) with an ability to articulate complex ideas in layman-friendly terms.

  • Weighs up benefits of short term tactical and long term strategic options to ensure solutions are delivered to the appropriate scale, scope, and timing.

  • Process, commercial and operational awareness needed to develop appropriate solutions.

  • Very minimal knowledge in SQL, Alteryx, Data lake - would be an added advantage.


About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term


In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

  • Flexible working options based around home and office locations, with flexible working patterns

  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.


Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website

Job Source: scb.taleo.net

Standard Chartered plc is a multinational bank with operations in consumer, corporate and institutional banking, and treasury services. Despite its UK base, it does not conduct retail banking in the UK, and around 90% of its profits come from Asia, Africa, and the Middle East.

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