About the Company
Let's talk spine - because most of India doesn't. Founded when surgery was the only mainstream solution to back pain, QI Spine emerged with a simple idea: non-surgical recovery should be the first option, not the last resort. Since then, we've built India's only spine-focused medical system - combining the expertise of 250+ specialists with cutting-edge AI tools like Doctor QI, our proprietary diagnostic engine. With 22 clinics across major cities, we've:
- Consulted over 2.5 lakh patients
- Prevented 15,000+ unnecessary spine surgeries
- Achieved a 93% recovery rate - among the best in the world
Our mission
To redefine spine care by blending clinical excellence, intelligent systems, and strong operational discipline.
About the Role
As the Center Manager, you are the Mini CEO of your clinic, responsible for its overall success and smooth operation. Your leadership will directly impact patient care, team performance, and financial growth.
Responsibilities
- Patient Acquisition: Drive walk-ins and patient growth through referrals, repeat visits, and targeted below-the-line (BTL) marketing within the clinic's vicinity.
- Revenue Optimization: Achieve and exceed revenue targets by meticulously optimizing all clinic revenue metrics.
- Patient & Clinical Excellence: Ensure an outstanding patient experience and contribute to superior clinical outcomes.
- Operational Efficiency: Oversee the seamless day-to-day functioning of the clinic, maintaining high standards.
- Process Compliance: Uphold and enforce all clinical and operational procedures to ensure quality and consistency.
- Team Leadership: Manage, motivate, and develop doctors, patient counselors, and support staff, fostering a collaborative environment.
Required Skills
- A keen interest in healthcare/health-tech to understand our core services.
- Exceptional communication and interpersonal skills for patient and team interactions.
- The ability to thrive in a multidisciplinary team environment.
- Meticulous attention to detail and strong documentation abilities for operational excellence.
- A continuous learning mindset to stay current with best practices.
