Center Manager (OP Clinic)

Company Description

Founded in 2014 as Dr Shenoy's CARE, RheumaCARE has become India's largest stand-alone rheumatology centre. Our mission is to deliver state-of-the-art, cost-effective care that helps people with rheumatic and musculoskeletal diseases live pain-free lives. We unite rheumatologists, orthopaedic surgeons, physiotherapists, immunologists and counsellors under one roof, while our advanced autoimmune laboratory leverages cutting-edge serology and genomics to provide rapid, accurate diagnoses.

Research is woven into everything we do: an active clinicalresearch programme enables us to translate global breakthroughs into everyday practice.

In just 18 months we have opened centers across Ahmedabad, Thiruvananthapuram, Mysuru, Bhubaneswar, Bengaluru and Vizag treating more than 200,000 patients each year and welcoming 15,000 new patients annually. Our next milestone is underway: building Asia's largest R&D hospital for rheumatology and autoimmune diseases in Kochi.

Over the next 12 months we will double our footprint, creating India's first nationwide rheumatology network and empowering even more patients to regain active, healthy lives.

You would be responsible for:

Run day-to-day clinic operations & patient flow: scheduling, registration, appointment management, and continuously improving patient experience based on feedback.

Lead and manage the clinic team: recruit, train, supervise, ensure optimal staffing, and conduct performance reviews.

Ensure compliance, safety & clinical quality: adherence to protocols, infection control, audits, and staying updated with relevant guidelines and standards.

Manage resources, finances & facilities: inventory/expiry control, procurement, budgeting, cost optimization, reporting, and vendor/facility maintenance.

Drive patient engagement & stakeholder relationships: marketing/outreach programs, retention initiatives, handling complaints, data reporting, and coordination with internal/external healthcare partners (including emergency preparedness).

What we are looking for:

Education & Experience: Bachelor's degree (healthcare/management preferred) with 36+ years in clinic operations, including team leadership.

Managing Operations: Strong in patient flow, staffing, inventory/expiry control, basic billing/vendor management, and adherence to quality/infection-control/regulatory standards (NABH familiarity a plus).

Skills Sets: Comfortable with EMR/HMIS + Excel reporting, strong communication/conflict handling, patient-first mindset, and high ownership.