CEC-Regional Customer Engagement Manager (RCEM)-BRANCH BANKING-RO-CE

8-10 years
10 days ago 1 Applied
Job Description

Job Role:
.Lead a team of Relationship officers -Customer Engagement (ROCE) in the region to manage Cat C & D portfolio as assigned by VRM / CEC.
.Lead Conversion -Meeting benchmark Conversion of leads as budgeted from time to time as generated by Customer experience Centre(CEC) and central campaigns/triggers by CVMHO team
.Ensure superior ground coverage of the customers mappedto VRM and ROCE team
.Drive portfolio objectives through RO CEs - Category upgrades, Casa deepening, Digital adoption, GPH improvement, GSA improvement
.NPS - Ensuring on ground Customer experience translates into desired NPS at a portfolio level

Job Requirements:

Graduate with min 12 years, or Post Graduate with a min of 8-10 years of experience
Experience of managing a large feet on street 20+, team remotely.
Experience field sales in BFSI preferred.
Excellent communication skills - Verbal & Written
Flair for Sales
Good listening skills and strong communication abilities.
Team Player with deep sense of working in matrix structures.

Kotak Mahindra Bank Limited is an Indian banking and financial services company headquartered in Mumbai. It offers banking products and financial services for corporate and retail customers in the areas of personal finance, investment banking, life insurance, and wealth management.