CEC-Regional Customer Engagement Manager (RCEM)-BRANCH BANKING-RO-CE

Job Role:
.Lead a team of Relationship officers -Customer Engagement (ROCE) in the region to manage Cat C & D portfolio as assigned by VRM / CEC.
.Lead Conversion -Meeting benchmark Conversion of leads as budgeted from time to time as generated by Customer experience Centre(CEC) and central campaigns/triggers by CVMHO team
.Ensure superior ground coverage of the customers mappedto VRM and ROCE team
.Drive portfolio objectives through RO CEs - Category upgrades, Casa deepening, Digital adoption, GPH improvement, GSA improvement
.NPS - Ensuring on ground Customer experience translates into desired NPS at a portfolio level

Job Requirements:

Graduate with min 12 years, or Post Graduate with a min of 8-10 years of experience
Experience of managing a large feet on street 20+, team remotely.
Experience field sales in BFSI preferred.
Excellent communication skills - Verbal & Written
Flair for Sales
Good listening skills and strong communication abilities.
Team Player with deep sense of working in matrix structures.