0-2 years
250000 - 280000 INR
724 Applied
Job Description

Description:

Work from Home
To respond to customer complaints/issues received on calls/emails and provide effective resolution
To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated
Seek advice and escalate the issue to relevant teams
Co-ordinate and follow up with support teams for resolution of customer complaints
To ensure that customers do not have to approach senior management for resolution of issues
Maintain TAT of commitments given to customer
Escalate the issue to higher ups whenever required
Maintain the data of escalations which will be required for training need and analysis for the teams. This data will also be used to analyze the current processes and future process improvements to better customer experience
Suggest process improvements.

Requirements:
Graduate
Minimum 0-2 experience in customer service
Excellent communication skills Verbal & Written
Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
Flexible to get scattered 8 Week Offs in a month with 9hours shift
Good listening skills and strong communication abilities.
Be Confident and willing to learn with a flair for knowledge.Possess an upbeat, positive can-do attitude& works with integrity
Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization.Should be able to establish rapport quickly with peers, managers & customers

Valde India has been providing an efficient, effective and enjoyable staffing experience to job-seekers and employers since 2006. We know that a resume is important, but it’s also just a piece of paper. Our job as consultants is to understand the needs of the employers and job seekers to help bring together the perfect match in expertise, skill and personality.
Our clients receive side by side comparisons of the newest opportunities and receive objective guidance from our team of qualified experts. Ready to make your next career move with confidence Get in touch with us today and move one step closer to achieving your employment goals.

About Recruiter

Functions

Customer Service/Call Centre/BPO,
Marketing & Communications

Industry

Other

Skills/Roles

Call Centre,
Bpo,
Customer Service,
Telecom/ ISP,
Banking

LEVEL HIRING FOR

Junior Level,
Mid Level,
High Level