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CEC Officer - Correspondence - Retail Liabilities-Customer Experience Center-Customer Service

Kotak Mahindra Bank Limited


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0-2 Years
a month ago
37 Viewed
1 Applied

Job Description

Job Role:

. Handling customer queries / complaints primarily on emails.

. Adhere to agent-level Service Level Agreement (SLAs) specific by the process.

. Ensure adherence to time schedules (Turn Around Time).

. Complete the logs specified by the process (End-of-day target).

. Adherence to Information Security norms & quality process norms.

. To be aware of and comply with any updates about the process.

. Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

. Provide inputs to improve work procedures that can enhance overall team performance.

Job Requirements:

. Willingness to learn and a flair for knowledge.

. Attitude of continuous improvement.

. Excellent communication skills - Written & Verbal.

. Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization.

. Graduate.

. Willing to work in shifts.

. Confident person.

. Should be able to establish rapport quickly with peers, managers & customers . Posses an upbeat , positive can-do attitude.

. Great listening skills and strong communication abilities.

. Ambition, Energy, self-starter, Fun.

. Innovation and Learning.

. Integrity.

. Team player: Candidate must be able to work effectively with all levels of the organization.


Kotak Mahindra Bank Limited is an Indian banking and financial services company headquartered in Mumbai. It offers banking products and financial services for corporate and retail customers in the areas of personal finance, investment banking, life insurance, and wealth management.


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Last Updated: 15-06-2024 06:53:22 PM
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