Career 2.0 - Walk-in Drive for Pensions Administrator- Analyst/ Sr. Analyst [Women Returnees]​

5-8 years
a month ago 2 Applied
Job Description

Role : Operations
Job Title : Pensions Administrator- Analyst/ Sr. Analyst
Business Unit : Retirement
Reporting to Team Leader (BSTS) /Assistant Manager

Job Summary :

High-performing institutions cultivate and grow talent, carefully balancing costs and rewards. From
employee benefits to executive compensation, we take a rounded perspective, based on leading-edge
thinking, data, analytics and software, unearthing new ways to motivate people, foster wellbeing and
implement solutions that work.

Principal Duties/Responsibilities :
The role of SME Administrator is to work within an administration team servicing both member and client
queries in relation to defined benefit pension schemes.

Performance Objectives :
Perform and communicate with guidance from other team members in North America/ Canada,
routine and recurring plan administration tasks for clients defined benefit pension schemes (e.g.,
benefit calculations, forms review, payment processing).
Continuously seek to identify areas where the service to clients/members could be improved and
communicate to the Senior Administrator/Team Leader.
Producing daily / weekly / monthly / quarterly managerial / Executive reports on key activities wherever required
Providing support to the Horizontal / Vertical team on activities where required, including ad-hoc data analysis, automation, or general assistance on specific projects
Work with the team leads to ensure that the client's needs are met within the appropriate timelines
Deal with queries and requests by the use of standard letters and reference to procedures.
Recognise and fix potential problem and potential complaint cases and procedures.
Monitor own workflow to ensure service levels are achieved.
Manage queue, own processes & participate & additional transition activities along with prioritising and managing own workload
Accurately perform manual calculations.
Know and live the firm's values.
Assist the wider team in more complex / project work when required.
Accountable for own development, identifying and raising any learning needs with Administration Co-ordinator.
Help grooming junior colleagues & bring them up to the speed with regards to process knowledge
Support colleagues for holiday cover and workload peaks.
Update and maintain skills matrix.
Help to provide an efficient, professional service to meet all client/members needs and to promote the Willis Towers Watson brand.
Develop knowledge of clients pension schemes.
Work with leaders & onshore/ offshore stakeholders to meet of operations deliverables
Build and maintain a good relationship with the clients.
Be a point of reference for standard automated cases.
Deal with all communications within defined quality and service standards.
Ensure timely completion of timesheets.
Ensure chargeable hours targets are met.

Qualifications :

Requirements :
Able to work to a high level of accuracy.
Able to work well under pressure and meet targets.
Interpersonal skills to include good written and verbal communication.
Proactive & self-driven
Customer and quality focused.
Intermediate Excel skills
Bachelor's or Master's degree in any Major
Experience in either DB/ DC pension administration &/or Canada/ UK/ US Pension experience essential.

Knowledge/Experience :
5+ years

Required Mindset and Behaviours :
Willis Towers Watson Values and Behaviours will underpin all roles and will guide performance criteria



Pensions Administrator
DC pension administration
DB Pension Administration

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