Job Description
The Care Engineer plays a key role in ensuring the stability, performance, and reliability of Nokia Provisioning Center (NPC) and Customer Service Database (CSD) environments. This position provides advanced technical support, partner closely with customers and internal stakeholders, and contributes to continuous service improvement.
How You Will Contribute And What You Will Learn
- Provide Level 2/3 support for NPC and CSD-related incidents and service requests.
- Diagnose and resolve issues related to NPC and CSD software, hardware, and integrations.
- Perform root cause analysis and implement corrective actions for recurring problems.
- Partner with customers to understand their technical requirements and challenges.
- Provide training and documentation to customer teams for NPC and CSD operations.
- Act as a technical liaison between customers and Nokia R&D teams.
- Work closely with Nokia's global care teams, R&D, and product management teams.
- Prepare detailed reports on incidents, resolutions, and system performance metrics.
Key Skills And Experience
You have:
- Bachelor's degree in Telecommunications or related field with 3+ years of experience in telecom care engineering or related roles.
- Knowledge of Nokia Policy Controller (NPC) and Cloud Signalling Director (CSD) architecture and functionality.
- Proficiency in Linux/Unix operating systems and scripting (e.g., Bash, Python).
- Familiarity with virtualisation technologies (VMware, OpenStack) and cloud environments.
- Understanding of telecom protocols (Diameter, HTTP/2, REST APIs) and 5G core networks
Nice to have:
- Nokia certifications in NPC or related technologies and IP certifications are considered an asset (NRS/CCNA, etc.).
- Experience with Kubernetes, Docker, and microservices architecture.
About Us
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world.
Learn more about life at Nokia .
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .
About The Team
Some of our benefits in Portugal :
- Flexible working arrangements and additional flex benefits to support work–life balance
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Medical and life insurance plan, plus paid sick leave for added security
- Meal allowance to support daily needs
- Car allowance based on eligibility
- Well-being programs to support your mental and physical health
- Opportunities to engage with Nokia Employee Resource Groups (NERGs), as well as access to mentors, coaches, and Employee Growth Solutions
- A learning culture that promotes continuous personal and professional growth – for your role and beyond
