Capability Development Manager

A Position Overview

Position Title

Training Manager / Capability Development Manager

Department

Agency Sales training

Level/ Band

301/401

Role Summary : Conducts training as per the defined levels for the assigned channel. manages and develops assigned trainers and TOs and manages and executes training schedules for the location.

B Organizational Relationships

Reports To

Cluster Training Manager

Supervises

Direct: Assigned trainers and TO's

Indirect: IRDA Training Institutes in the zone

C Job Dimensions

Geographic Area Covered

Stakeholders Internal

City Heads Training, Trainers, Training Service Providers, Agency Managers, Regional Development Managers in their Zone

External

IRDA Training Institutes, Suppliers

D Key Result Areas

Organization process

Key contributions

Critical Responsibilities

• Training as per assigned Channel

• Agency: All Levels
• BA all Levels
• Corporate Agency Channel: Level 2, Level 3 and Level 4
• Bank Assurance: Level 1, Level 2, Level 3 and Level 4
• Broking: Level 2 and Level 3

• Manage the local training resources and training schedule
• Manage & Develop assigned Trainers and TO's on a day to day basis

Primary Responsibilities

• Delivering Induction Training and development workshop for New agents, New Generation premier Agents and existing Premier Agents to build their capabilities in selling skills to make them capable to prospect, Take new appointments, open new calls and close the call by handling objections.
• Delivering IRDA refresher Training with minimum 90% Pass%
• To announce monthly training schedules by the 5^th of ever month
• To ensure training records are maintained and updated constantly

Risk

• Participate in risk mitigation plans, contingency planning, business continuity programs by executing and reporting within defined timelines. Highlight and recommend process gaps, flaws and process changes.

E Skills Required

Technical

• Training Skills and workshop delivery skill
• Product knowledge

Behavioral

• Facilitation skill
• Team Management
• Leadership skills
• Communication skills
• Trainer observation skills

Essential

Desired

Facilitation Skill

Interpersonal skills

Communication skills

Creative thinking skills

Teamwork Skills

Influencing skills

Relationship Building skills

Decision making skills

F Incumbent Characteristics

Essential

Desired

Qualification

• Graduation
• MBA (Finance/ Marketing) preferred

AIII/ FIII most preferred for IRDA trainers profile.

Even Licentiate Pass of III also to be given preference.

Insurance qualification like LOMA etc. to be preferred.

Facilitation skill certification will be an added advantage

Experience

Should have at least 2 years of sales experience

4 to 5 years of Training experience

Experience in Financial / Insurance sector desirable