Capability Development Manager

2-4 years
7 days ago 1 Applied
Job Description

A Position Overview

Position Title

Training Manager / Capability Development Manager


Agency Sales training

Level/ Band


Role Summary : Conducts training as per the defined levels for the assigned channel. manages and develops assigned trainers and TOs and manages and executes training schedules for the location.

B Organizational Relationships

Reports To

Cluster Training Manager


Direct: Assigned trainers and TO's

Indirect: IRDA Training Institutes in the zone

C Job Dimensions

Geographic Area Covered

Stakeholders Internal

City Heads Training, Trainers, Training Service Providers, Agency Managers, Regional Development Managers in their Zone


IRDA Training Institutes, Suppliers

D Key Result Areas

Organization process

Key contributions

Critical Responsibilities

  • Training as per assigned Channel

  • Agency: All Levels
  • BA all Levels
  • Corporate Agency Channel: Level 2, Level 3 and Level 4
  • Bank Assurance: Level 1, Level 2, Level 3 and Level 4
  • Broking: Level 2 and Level 3

  • Manage the local training resources and training schedule
  • Manage & Develop assigned Trainers and TO's on a day to day basis

Primary Responsibilities

  • Delivering Induction Training and development workshop for New agents, New Generation premier Agents and existing Premier Agents to build their capabilities in selling skills to make them capable to prospect, Take new appointments, open new calls and close the call by handling objections.
  • Delivering IRDA refresher Training with minimum 90% Pass%
  • To announce monthly training schedules by the 5th of ever month
  • To ensure training records are maintained and updated constantly


  • Participate in risk mitigation plans, contingency planning, business continuity programs by executing and reporting within defined timelines. Highlight and recommend process gaps, flaws and process changes.

E Skills Required


  • Training Skills and workshop delivery skill
  • Product knowledge


  • Facilitation skill
  • Team Management
  • Leadership skills
  • Communication skills
  • Trainer observation skills



Facilitation Skill

Interpersonal skills

Communication skills

Creative thinking skills

Teamwork Skills

Influencing skills

Relationship Building skills

Decision making skills

F Incumbent Characteristics




  • Graduation
  • MBA (Finance/ Marketing) preferred

AIII/ FIII most preferred for IRDA trainers profile.

Even Licentiate Pass of III also to be given preference.

Insurance qualification like LOMA etc. to be preferred.

Facilitation skill certification will be an added advantage


Should have at least 2 years of sales experience

4 to 5 years of Training experience

Experience in Financial / Insurance sector desirable




Facilitation Skill
Relationship Building skills
Facilitation skill
Trainer observation skills
Creative thinking skills
Job Source:

The Tata Group is an Indian multinational conglomerate headquartered in Mumbai.Established in 1868, it is India's largest conglomerate, with products and services in over 150 countries, and operations in 100 countries across six continents. Acknowledged as the founder of the Tata Group, Jamsetji Tata is sometimes referred to as the "father of Indian industry"