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Concession Abuse Prevention (CAP) works to identify and eliminate concession abuse while preserving customer trust. If you are passionate about driving process improvement and motivating and spearheading a team of focused, customer-obsessed associates, all while identifying systemic issues and implementing solutions to exciting problems, we have the career you're looking for!
A Team Manager sets the vision and culture of their teams by handling individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels.
Key job responsibilities
. Bachelor's degree, MBA or equivalent degree from a premier institute.
. Prior experience in customer service background would be an added advantage
. Advanced computer skills using a variety of programs highly desired
. 24/7/365 availability, including willingness to work on weekends, and outside of the standard work day
. Willingness to work for any sub-process within CAP teams including Virtual Customer Service (Work from Home).
. Bachelor's degree, MBA or equivalent degree from a premier institute.
. Prior experience in customer service background would be an added advantage
. Advanced computer skills using a variety of programs highly desired
. 24/7/365 availability, including willingness to work on weekends, and outside of the standard work day
. Willingness to work for any sub-process within CAP teams including Virtual Customer Service (Work from Home).
. Bachelor's degree, MBA or equivalent degree from a premier institute.
. Prior experience in customer service background would be an added advantage
. Advanced computer skills using a variety of programs highly desired
. 24/7/365 availability, including willingness to work on weekends, and outside of the standard work day
. Willingness to work for any sub-process within CAP teams including Virtual Customer Service (Work from Home).
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Date Posted: 08/02/2025
Job ID: 105119685
