About Us
Weldots is a fast-growing eCommerce brand committed to delivering exceptional customer experience and smooth order operations. We are looking for a proactive and well-spoken Calling & Operations Executive who will handle customer calling (cart recovery & support) as well as assist in day-to-day warehouse operations from our Wazirpur facility.
Key Responsibilities
Customer Calling & Cart Recovery
- Make outbound calls to customers who have abandoned carts or pending orders.
- Understand customer concerns and resolve product or order-related queries.
- Persuade customers to complete their purchase by explaining offers, discounts, and product benefits.
- Maintain call logs, track follow-ups, and record conversions accurately.
- Share customer feedback and insights with operations and marketing teams.
Warehouse & Operations Support
- Assist in daily warehouse tasks such as basic coordination with packing staff, dispatch team, and inventory support.
- Ensure smooth order flow - from packing to handover - by monitoring and leading daily operations.
- Communicate with courier partners for pickups, returns, or delivery-related issues.
- Maintain basic documentation such as order sheets, dispatch lists, and inventory updates.
- Support the warehouse team in any operational requirements to ensure timely order processing.
Qualifications & Skills
- 02 years experience in telecalling, customer service, telesales, or operations (freshers welcome).
- Good English is mandatory
- Strong communication, listening, and customer-handling skills.
- Persuasive and empathetic personality with the ability to handle objections.
- Basic computer knowledge (Excel, call logs, CRM entries).
- Ability to multitask between calling and operational tasks.
- Responsible, punctual, and comfortable working from a warehouse environment.
Why Join Us
- Opportunity to grow in both customer support and operations.
- Friendly and supportive work environment.
- Exposure to end-to-end eCommerce operations.
