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Call Quality Analyst For Bpo- Customer Service

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1-8 Years
2,00,000 - 4,00,000 INR
a month ago
688 Viewed
192 Applied

Job Description

Conducting call quality audits on customer interactions to ensure adherence to quality standards and compliance requirement
Analyzing data and identifying trends and areas for improvement
Providing feedback and coaching to customer support executives
Bachelor's degree or equivalent
Minimum of 1.5 years of experience in the Quality Assurance domain in the BPO industry
Excellent communication skills in English, both verbal and written

Pranshu Sinha
TA Specialist
7250496149 (Call, Whatsapp)


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