Business System Analyst

Job Description:

Job Title: Business Systems Analyst 2

Location: Floors 5 8, HUB 2, Building of SEZ Towers, Karle Town Centre, Nagavara, Bengaluru, Karnataka, India (Hybrid Mode)

Full-time

As a Business System Analyst 2, you will have an opportunity to be part of the Platform Delivery team. This team delivers world class marketing technology platforms using Epsilons market leading PeopleCloud suite of products, which support our clients multi-channel marketing strategies. This role requires you to have both business and technical expertise and will need you to act as a liaison between the client and the technical delivery teams. You will play a key role within the Platform Delivery organization across many disciplines within the Software Development Lifecycle including requirements gathering, documentation, design, and testing.

What youll do as a Business Systems Analyst 2

• Support client data onboarding (multiple vendors/sources) to Epsilon solution
• Maintain process documents and update them regularly
• Work with clients and internal Epsilon teams to understand, define, and completely document business and/or campaign requirements using standard templates
• Understand system high level designs and map business/campaign requirements to functional and non-functional components of the solution.
• Analyze data quality to identify trend, issues and recommend changes as required.
• Create, support, troubleshoot, and deliver on client requests in support of the day-to-day marketing operation
• Support the functional testing effort of database enhancements and to ensure accurate on-time delivery
• Have effective client meetings, understand deliverables, and drive successful outcomes
• Support the team to improve delivery quality, repeatability, and on-time delivery
• Help in adapting best practices, standards and methodologies around business analysis and data analysis

Qualifications

Core Skills:

2+ years of experience in BA Role - IT industry

Understanding of Requirements articulation to user stories, BRD, FSD, documentation and acceptance criteria

Understanding of SDLC and Agile methodologies

Understanding of Data Models, data warehouses and data dictionaries

Understanding of Databases and SQL Concepts

Soft Skills:

Able to clearly communicate and articulate ideas, both written and verbally

Able to develop and maintain relationships within the organization globally

Able to work in a dynamic, fast paced and often changing environment

Able to use problem-solving skills in order to move toward a projects successful completion

Demonstrates time management skills

Adaptable to Hybrid Work Model

Nice to have:

• Knowledge of the CRM and Loyalty concepts
• Basic understanding of marketing CRM, digital marketing, or marketing concepts
• Exposure to marketing campaign tools (Unica, Adobe, Eloqua, Marketo, Responsys, Zeta, etc.), and ability to learn new campaign platforms.
• Exposure to data warehousing, data lake, and data mart concepts
• Exposure to real-time, API, HTML, or web technologies