Business Process Outsourcing

Company Overview

Sana Search International (SSI), founded in 2019, is a recruiting agency with a strong team of 30 members. The company specializes in spotting the best talents for various sectors, including IT and Non-IT.

Job Overview

Senior BPO position in the UK process with a shift role based in Gurgaon. The employment type is full-time with a requirement of 0-10 years of experience. .

Qualifications

Graduate / 12th Pass /Undergraduate can apply

Roles and Responsibilities

• Provide exceptional customer service in a BPO setting.
• Manage customer relationships effectively using CRM tools.
• Foster customer retention by understanding their needs and resolving any issues.
• Support customers through various communication channels.
• Drive sales through customer interactions and upselling techniques.
• Handle customer care executive duties efficiently.
• Maintain high levels of customer satisfaction.
• Manage collection processes professionally.

Experience Skills

• Minimum 0 years to maximum 10 years of experience in BPO/UK/US Process.
• Experience in falseCALLING SUPPORT, VOICE SUPPORT, and VOICE PROCESS.
• Fluent in verbal English with strong customer service skills.
• Experience in an international BPO calling process.

Compensation

Salary Base Pay : 300000 to 3.50000/-