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Business Process Outsourcing Manager

IMS Learning Resources Pvt. Ltd.

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1-2 Years
2 months ago
78 Viewed
5 Applied

Job Description

Team Leader- BPO

Location- Indore, M.P

Package- Upto 7lpa

Minimum 1-2 years of experience as a Team Leader in a International Voice Process.

IMMEDIATE JOINERS

Sound knowledge of Inbound Call Center efficiencies (AHT, call compliance, shrinkage, attrition, quality, NPS, occupancy, utilization etc.)

Understanding of SLA & TAT management

Hands on experience on quality & compliance management

Hands on experience of process improvement projects
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