freshgraduates.co is looking for Business Process Outsourcing (BPO) Professional to join our dynamic team and embark on a rewarding career journey.
The BPO Specialist plays a key role in managing and executing outsourced business processes to enhance efficiency and productivity
This role involves collaborating with external service providers, ensuring service level agreements (SLAs) are met, and maintaining a high standard of service quality
Key Responsibilities:
Vendor Management: Collaborate with third-party service providers to outsource specific business functions, ensuring alignment with organizational goals
Process Optimization: Analyze existing business processes and recommend improvements to enhance efficiency and reduce operational costs
SLA Management: Monitor and enforce service level agreements (SLAs) to ensure that performance metrics and quality standards are met
Quality Assurance: Implement quality control measures, perform audits, and ensure that outsourced processes meet or exceed quality standards
Training: Coordinate and provide training to external service providers to ensure that their teams are well-versed in the organization's processes and policies
Data Management: Oversee data entry, data validation, and data processing activities to maintain data accuracy and integrity
Customer Support: Handle customer inquiries and concerns related to outsourced processes, resolving issues and ensuring customer satisfaction
Reporting: Generate and maintain reports related to BPO activities, including performance metrics and cost analysis
Compliance: Ensure that outsourced activities comply with relevant regulations and industry standards
Cost Management: Monitor and control costs associated with outsourced processes to optimize cost-efficiency
Problem Solving: Address issues, discrepancies, and escalations related to BPO activities, finding effective solutions and improvements
Documentation: Create and maintain documentation related to BPO processes, SLAs, and vendor contracts
