Company Description
Silaris Informations Pvt Ltd is a customer-centric digital BPO specializing in providing end-to-end solutions for Customer Interaction Centre (CIC). Established in 2011, our digital solutions have carved out a niche for the BFSI vertical in India. Our business philosophy focuses on quality service and customer delight, enhancing cost efficiency. Backed by artificial intelligence, speech analytics, and Robotics, our services are tailor-made based on industry experience.
Role Description
This is a full-time on-site role for a Business Manager located in Delhi, India. The Business Manager will be responsible for overseeing daily operations, managing staff, developing business strategies, and ensuring the company's policies and procedures are followed. Additional responsibilities include liaising with clients, driving business growth, analyzing financial data, and ensuring client satisfaction.
Qualifications
- Experience in strategic planning and business development
- Proficiency in financial analysis and performance metrics
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Knowledge of market trends and industry best practices
- Problem-solving and decision-making proficiency
- Bachelor's or Master's degree in Business Administration or a related field
- Prior experience in the BPO industry is an advantage
