Business Manager Services (Commercial PC)

About the team:

The HP Services team at Redington is at the forefront of transforming the Commercial PC business from a traditional hardware-led model to a solutions and services-driven organisation. The team is responsible for driving growth across HP's services portfolio, including Warranty Services, Device-as-a-Service (DaaS), Managed Services, and Device Lifecycle Solutions.

Who we're looking for: Redington is seeking a high-impact Business Manager to lead the HP Services business for the Commercial PC portfolio at a national level. The role will be responsible for driving services-led growth, building a managed services ecosystem, and enhancing annuity-based revenue streams through partner-led execution.

This role is critical in transitioning the business from a transactional hardware model to a solutions and services-driven model.

Your role:

1. Business Planning & Revenue Ownership

• Drive national-level revenue for HP Services including:
• Warranty extensions
• Device-as-a-Service (DaaS)
• Managed and lifecycle services
• Develop and execute a services growth strategy aligned with Commercial PC targets
• Improve services attach rate across all business segments

2. Managed Services Ecosystem Development

• Identify and onboard managed services partners across regions
• Build partner capability in delivering end-to-end services offerings
• Enable creation of integrated solutions (hardware + services bundles)

3. Partner Management & Enablement

• Drive structured partner engagement programs for services
• Conduct enablement sessions to improve services positioning and selling capability
• Expand partner coverage and improve productivity across key markets

4. Vendor Management (HP Services)

• Act as the primary interface for HP Services business
• Collaborate with HP on:
• GTM strategies
• Programs, pricing, and promotions
• Drive joint planning and execution to achieve business objectives

5. Sales Enablement & Deal Support

• Support sales teams in structuring complex services deals
• Drive inclusion of services in large enterprise and SMB opportunities
• Develop value propositions, use cases, and ROI models

6. Pipeline & Forecast Management

• Build and manage a strong services pipeline
• Ensure accurate forecasting and business visibility
• Track and improve pipeline conversion metrics

7. Renewals & Annuity Growth

• Drive focus on warranty renewals and contract extensions
• Implement processes for renewal tracking and conversion
• Increase annuity revenue contribution

8. Cross-Functional Collaboration

• Work closely with sales, category, finance, and operations teams
• Ensure seamless execution of services initiatives across functions

You're the right fit if:

Educational Qualification

• Bachelor's degree (Engineering / Business / Technology preferred)
• MBA preferred

Work Experience

• 5–12+ years of experience in:
• IT Services / Managed Services / Lifecycle Services
• IT distribution, OEM, or system integrator environment preferred
• Proven track record of growing services or annuity business

Required Skills & Competencies

Functional Skills

• Strong understanding of:
• Managed services (DaaS, FMS, device lifecycle)
• Enterprise service delivery models and SLAs
• Ability to design and commercialize service-based solutions
• Strong business planning and analytical skills

Behavioural Competencies

• Strategic mindset with execution orientation
• Strong partner and stakeholder management skills
• High ownership and accountability
• Ability to influence cross-functional teams
• Excellent communication and presentation skills

About Redington

Redington is one of the largest technology solutions orchestrators across India, the Middle East, and Africa. Today, we are $11.8 billion organization with strong foundations in distribution, cloud, cybersecurity, and emerging technologies.

We are evolving from a successful legacy business into a next-generation technology enablement powerhouse—unlocking new revenue streams, transforming our operating model, and building an enterprise that is more digital, more agile, and future-ready.

Redington is recognized for its:

• Deep and extensive distribution network
• Strong presence in high-growth emerging markets
• Unmatched breadth of technology ecosystem partnerships

If you're interested in this role and have many, but not all, of the experience needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Redington. Learn more about us at https://redingtongroup.com