Company Description
Service Care Limited (SCL) is a leading Facility Management Services organization in India, offering integrated services in janitorial, payroll management, and recruitment to corporates. With a dedicated team of experts, the company has gained a reputation for providing high-quality services in the industry.
Role Overview:
The Business Development Executive (BDE) is responsible for identifying, developing, and acquiring new clients for integrated facility management services, including soft services (housekeeping, landscaping, pest control, pantry, waste management) and hard services (MEP, electrical, HVAC, plumbing, fire & safety systems). The role involves building strong client relationships, preparing proposals, and ensuring business growth while maintaining service excellence.
Key Responsibilities:
- Business Development & Sales
- Generate new business leads through networking, cold calling, client visits, tenders, and online platforms.
- Understand client requirements for facility management (soft & hard services) and provide tailored solutions.
- Develop and present proposals, quotations, and contracts to clients.
- Achieve monthly/quarterly/annual sales targets.
- Client Relationship Management
- Build and maintain strong relationships with existing and prospective clients.
- Act as a primary point of contact for clients during the sales and onboarding process.
- Conduct regular follow-ups to ensure customer satisfaction and identify opportunities for upselling/cross-selling.
- Market Research & Strategy
- Monitor market trends, competitors, and pricing strategies.
- Identify opportunities in commercial, residential, industrial, and institutional segments.
- Suggest new service offerings and business strategies to management.
- Coordination & Execution
- Coordinate with operations and technical teams (housekeeping, MEP, HVAC, etc.) for site surveys, proposals, and service delivery plans.
- Ensure smooth handover of projects to the operations team post-contract signing.
- Support client onboarding with proper documentation and agreements.
- Reporting & Documentation
- Maintain updated records of leads, opportunities, and client communications in CRM/Excel.
- Prepare weekly/monthly sales reports and forecasts for management.
- Ensure compliance with company policies and legal standards in contracts and proposals.
Key Skills & Competencies:
- Strong sales and negotiation skills.
- Knowledge of facility management industry (soft & hard services).
- Ability to prepare commercial proposals, cost sheets, and presentations.
- Excellent communication, interpersonal, and presentation skills.
- Proficiency in MS Office, CRM tools, and tender/bidding processes.
Qualifications & Experience:
- Graduate/Postgraduate in Business Administration, Marketing, or related field.
- 25 years of experience in business development/sales, preferably in facility management, housekeeping, or MEP services.
- Proven track record of achieving sales targets and handling B2B clients.
