The candidate will play a vital role in assisting with sales activities, providing excellent customer service, and contributing to the overall success of our e-commerce platform. One should be passionate about gems, have a flair for sales, and enjoy working in a fast-paced environment.
Key Responsibilities
- Sales support: Assist senior sales staff in achieving sales targets by conducting product demonstrations, providing information about gemstones and jewelry, and guiding customers through the purchasing process.
- Customer engagement: Interact with customers via phone, email, and live chat to answer inquiries, address concerns, and provide personalized recommendations based on their preferences and budget within the mid-priced segment.
- Order processing: Process customer orders accurately and efficiently, ensuring that all transactions are completed in compliance with company policies and procedures.
- Product knowledge: Develop a thorough understanding of the mid-priced segment products, including gemstones, jewelry collections, and accessories, to effectively communicate product features, benefits, and pricing to customers.
- Relationship building: Build and maintain positive relationships with customers to foster loyalty and repeat business, including following up with customers post-sale to ensure satisfaction and address any issues or concerns.
- Sales reporting: Assist in maintaining sales records, updating customer profiles, and generating sales reports to track performance, analyze trends, and identify opportunities for improvement.
- Cross-functional collaboration: Collaborate with various departments, including marketing, product management, and customer service, to support sales initiatives, promotions, and product launches within the mid-priced segment.
- Continuous learning: Stay updated on industry trends, product knowledge, and sales techniques through training sessions, workshops.
About Company: We are one of the top e-commerce organizations in gemstones and jewellery. It is a booming industry and a company of great caliber. The company has its headquarters in Gurgaon, where the warehouse is based in Jaipur. The company also has a branch in Canada. We provide our services all over India and 20 countries abroad, amongst them the top five client tails are in the US, UK, UAE, Oman, and Australia.
