Business Consultant

Apply: https://forms.gle/3GTACo2MW18Amsbg7

Company Description:

ETP Group is an AI-first SaaS company serving the Retail and e-Commerce industries across Asia

Pacific. With 39 years of trust in the market, it supports 500+ brands in 17 countries through

enterprise-grade platforms.

ETP's cloud-native solutions—ETP Unify and Ordazzle—cover POS, CRM, Inventory, Promotions, PIM,

OMS, WMS, LMS, and seamless marketplace integration. For large-format retail, ETP V5 offers a

hybrid omni-channel suite.

Built on secure, scalable M.A.C.H architecture. ETP delivers frictionless, personalized experiences

across channels. Its intuitive, asset-light platforms accelerate cloud transformation, reduce IT

overhead, and help retailers enhance CX, drive growth, and lead in a fast-evolving commerce

environment.

Here is a glimpse of what we do - http://www.etpgroup.com/Videos.html

For more information, log on to : www.etpgroup.com

Role: Business Consultant

Department: Unified Commerce Global Services

Location: Saki Vihar

Work Mode: Work from office

Working Days: Monday to Friday

Experience: 6-8 years

Job Roles and Responsibilities:

Customer engagements

Own the Customer engagement for Implementation of ETP solutions and ensure

that solution that is delivered is aligned to customer requirements.

Engage at Presales stage for Solution map finalisation, efforts estimation and

providing a vision to the customer on how the onboarding and implementation will

happen.

Client Discovery and Needs Assessment:

Conduct in-depth consultations with enterprise clients to understand their business

processes, goals, and challenges.

Perform a comprehensive needs assessment to identify customization requirements

and specific features needed for successful implementation.

Unified Commerce Solutions

Configuration:

Own the ETP Solution Configuration and align the customer and the internal

delivery team on the Project goals and deliverables

Configure the Unified Commerce Solution based on client requirements, including

POS configurations, CRM settings, promotion rules, Order Management, Product

Management and integration with online marketplaces.

Collaborate with the development team to address any gaps/customization needs

beyond the standard solution.

Training and Knowledge Transfer:

Develop and deliver training programs for client teams, ensuring they are proficient

in using the solution effectively.

Provide ongoing support and knowledge transfer to key stakeholders, addressing

any questions or concerns.

Provide training and conduct knowledge transfer sessions with internal Consulting

team and R&D.

Project Management:

Develop and maintain project plans, timelines, and milestones for own activities in a

project. Support Project Manager in project planning and schedule

Coordinate with internal and external teams to ensure project deliverables align with

client expectations.

Monitor and report on project progress, addressing any issues or deviations from

the plan.

Technical Support:

Act as a point of contact for technical issues, troubleshooting and resolving any

challenges that arise during and after the implementation.

Work closely with the technical support team to ensure timely resolution of client

issues.

Documentation and Reporting:

Create and maintain detailed documentation for each implementation, including

configuration details, customizations, and training materials.

Generate regular reports for clients and internal stakeholders on project status, key

performance indicators, and post-implementation feedback.

Collaboration and Communication:

Foster strong communication and collaboration between clients, internal

development teams, and other relevant stakeholders.

Communicate client feedback, feature requests, and enhancement opportunities to

the product development team.

Perks and benefits

Pick & Drop facility from Saki Naka Metro.

Complimentary breakfast.

Medical insurance coverage.