My client, a global IT consultancy firm is now building up a Pega operation center in India with aggressive hiring plan.
Responsibilities
- Bridge business needs with Pega's BPM and CRM technology solutions.
- Collaborate with stakeholders to design, optimize, and implement end-to-end digital process automation solutions.
- Partner with business leaders, SMEs, and technical teams to translate complex business requirements into scalable, Pega-based solutions.
- Lead the development of Pega business architecture deliverables, including process models, use cases, and functional requirements.
- Facilitate design sessions and ensure alignment between business objectives and system functionality, maximizing out-of-the-box leverage and safeguarding Pega's native capabilities.
- Act as a steward for designing functional solutions focused on project scope, avoiding scope creep and unnecessary change requests.
- Enable and educate clients on leveraging out-of-the-box Pega features.
- Build blueprints aligned with process requirements.
- Define and manage business rules, workflows, and case lifecycle stages within the Pega environment.
- Act as a liaison between business stakeholders and Pega development teams to ensure clarity, quality, and traceability throughout the project lifecycle.
- Drive process improvement initiatives leveraging Pega's decisioning, automation, and case management capabilities.
- Lead workshops with clients to define business requirements, process optimizations, and system enhancements.
- Mentor junior architects and analysts on Pega methodologies and best practices.
- Ensure compliance with enterprise architecture standards and governance frameworks.
- Collaborate with the broader Intelligent Automation community to integrate Pega solutions with RPA, AI, and data platforms.
- Contribute to business development by supporting solution proposals and demonstrations.
Requirements
- Bachelor's Degree in a relevant field (e.g., Computer Engineering, Computer Management, Computer and Information Science, Management Information Systems, Information Technology, Psychology, Philosophy, Sociology).
- 12 years (Associate), 34 years (Senior Associate), or 5+ years (Manager) of relevant experience.
- Pega Certified Business Architect (PCBA) or Pega Certified Senior Business Architect (PCSBA) certification preferred.
- Prior consulting or industry experience (e.g., banking, insurance, healthcare) is an advantage.
- Experience in financial services (complaints, KYC, fraud), insurance (claims, underwriting, complaints), or healthcare (appeals, grievances, claims) is a plus.
- Proven experience in enterprise-level Pega applications, including case design, data modeling, and business rule implementation.
- Strong analytical, communication, and stakeholder management skills.
- Experience working in Agile delivery environments.
- Experience in deployment of Pega applications.
- Strategic business and application acumen.
- Deep expertise in Pega Platform capabilities and business architecture principles.
- Working knowledge of Agile delivery methodologies.
This role offers the chance to contribute to impactful projects within a supportive and inclusive team culture. If you are interested, please send your CV to [Confidential Information].
