Business Analyst (Insurance Domain)

Product Manager

We are seeking a detail-oriented, innovative, and collaborative Product Manager to join our team, complementing the strategic leadership of the Principal Product Owner. The ideal candidate will excel in tactical execution, cross-functional collaboration, and user-centred development while aligning with the overarching product vision and strategic goals set by the Product Owner. This role is pivotal in ensuring smooth delivery, refinement, and implementation of product features, working closely with agile squads, stakeholders, and third-party teams.

Key responsibilities

1. Backlog Management and Refinement

Work closely with the Product Owner to understand features, epics, and business priorities.

Ensure squads have a clear understanding of epics, their business value, and how they translate into user stories.

Conduct structured analysis, including requirements gathering, process mapping, and gap analysis, to inform product development decisions and backlog refinement.

Align with the product roadmap and break down epics into well-defined, actionable user stories.

Create, manage, and refine a comprehensive product backlog that reflects current business priorities, user needs and strategic goals.

Refine user stories in advance for 2-3 sprints, ensuring alignment with the INVEST criteria.

Proactively identify and address potential blockers, collaborating with stakeholders to facilitate a smooth refinement process.

Assess when stakeholder involvement is needed for refinement and align with the Product Owner to determine the best approach.

Partner with Quality Engineering to ensure alignment on testing strategies and acceptance criteria.

2. Stakeholder Engagement and Collaboration

Collaborate with Business SMEs, developers, and key stakeholders to refine requirements and ensure alignment with user needs.

Facilitate structured workshops to elicit requirements, ensuring comprehensive input while balancing business priorities and feasibility.

Manage stakeholder expectations by prioritising essential product requirements, providing transparency on trade-offs and decision making.

Present well-researched recommendations and guide discussions by asking stakeholders to critique and refine solutions.

Build prototypes, mock-ups, and examples to enhance stakeholder understanding and validation during refinement sessions.

Plan and coordinate UAT resources, ensuring smooth execution, clear documentation of outputs, and stakeholder alignment.

Develop and maintain training materials where necessary, providing targeted support to users during feature rollout and adoption.

3. Agile Execution and Delivery

Present well-defined and prioritised backlog items during Sprint Planning, supporting the team in making sprint commitments.

Act as the primary point of contact during development and QA phases, providing clarifications, resolving blockers, and adapting requirements as needed.

Support the development team during feature implementation, facilitating ongoing refinements to meet stakeholder expectations.

Ensure smooth system implementation and configuration, providing guidance on business requirements and product alignment.

Manage the documentation of finalised requirements, including updates to change requests.

Prepare and present demos during Sprint Reviews and gather feedback.

4. Process improvement and Metrics

Conduct product and data analysis to identify areas for improvement, track progress, and report on benefits realised, ensuring alignment with product OKRs.

Perform financial and cost-benefit analysis with stakeholders to inform decision making and prioritisation of product features.

Leverage Agile ceremonies and process analysis to identify inefficiencies in refinement, development, and deployment workflows, implementing solutions to drive continuous improvements.

Track sign-off and deployment details to ensure clear communication across teams.

Key Qualifications

Proven experience in Product Analysis or Systems Analysis, particularly in backlog refinement, stakeholder engagement, and Agile execution.

Exceptional collaboration and communication skills, with a strong analytical mindset and ability to perform financial analysis and cost-benefit analysis.

Ability to critically evaluate business needs, challenge assumptions, and independently develop recommendations before translating them into actionable user stories.

Strong knowledge of Agile principles and frameworks, with hands-on experience in Sprint planning and backlog management.

Familiarity with insurance industry processes, regulations, and market dynamics.

Technical proficiency to understand development processes, constraints, and opportunities.

Ability to juggle competing priorities, manage dependencies, and make decisions in ambiguous situations.

Proficiency in JIRA, Confluence, and Miro.

Key Behaviours and Mindset

Collaborative Partner: Works seamlessly with the Product Owner, squads, and stakeholders to deliver value-driven solutions.

User-focused: Advocates for the end-user, leveraging client feedback and design principles to create intuitive and effective products.

Problem Solver: Navigates complexity with strong analytical skills and a solution-oriented mindset.

Adaptable Innovator: Thrives in a fast-paced environment, embraces change, and drives continuous improvement in processes and outcomes.

Team Player: Supports cross-functional teams, encourages experimentation, and fosters a culture of learning and growth.

Key Qualifications

Proven experience in Product Analysis or Systems Analysis, particularly in backlog refinement, stakeholder engagement, and Agile execution.

Exceptional collaboration and communication skills, with a strong analytical mindset and ability to perform financial analysis and cost-benefit analysis.

Ability to critically evaluate business needs, challenge assumptions, and independently develop recommendations before translating them into actionable user stories.

Strong knowledge of Agile principles and frameworks, with hands-on experience in Sprint planning and backlog management.

Familiarity with insurance industry processes, regulations, and market dynamics.

Technical proficiency to understand development processes, constraints, and opportunities.

Ability to juggle competing priorities, manage dependencies, and make decisions in ambiguous situations.

Proficiency in JIRA, Confluence, and Miro.

Key Behaviours and Mindset

Collaborative Partner: Works seamlessly with the Product Owner, squads, and stakeholders to deliver value-driven solutions.

User-focused: Advocates for the end-user, leveraging client feedback and design principles to create intuitive and effective products.

Problem Solver: Navigates complexity with strong analytical skills and a solution-oriented mindset.

Adaptable Innovator: Thrives in a fast-paced environment, embraces change, and drives continuous improvement in processes and outcomes.

Team Player: Supports cross-functional teams, encourages experimentation, and fosters a culture of learning and growth.