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10-20 Years
a month ago
159 Viewed
220 Applied

Job Description

Position Summary

The role of the Senior Business Analyst, SAP for e invoicing is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple SAP modules for our global clients who use both 4.x and ECC environments. The role of the Sr. Support Engineer, SAP requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments..

Essential Duties and Responsibilities

Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology

Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience

Ability to configure, present and discuss best practices and functionalities of the SAP _____ modules;

Knowledge of localization tax and regulatory requirements

Support client customizations, sharing experience and best practices advice

Develop or work with a developer to deliver application break fixes for critical product defects

Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity

Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours

Collaborate with team members in a virtual team environment to extend field experience to different client situations

Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.

Additional Duties And Responsibilities

Other job related duties and responsibilities may be assigned from time to time based on progression and nature of opportunities

Qualifications

Skills

Superb trouble-shooting skills and tenacity in problem solving

Passionate focus on customer support and the ability to build long term, successful working relationships with Clients

Strong knowledge of key application functionality, tables and relationships

Deep knowledge of SAP customization/extension methodologies

Excellent development skills using SAP toolset

Excellent interpersonal, presentation and communication skills verbal & written

Attention to detail and the ability to learn quickly

Extreme focus on Client satisfaction

Demonstrated ability to work independently and as part of a team

Ability to work calmly and professionally in high pressure situations

The ability to work remotely from a home based office in a virtual environment;

The best candidates will have extensive knowledge of multiple SAP modules across releases (4.x & ECC) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology;
Knowledge of any Country Specific Solutions would be an advantage;
Experience with localizations and global implementations would be an advantage.

Experience

10+ years relevant SAP experience particularly with SAP Module;

5+ years direct support of application end-users in a Corporate environment;

A track record of successful roles in SAP implementations, roll-outs or application support;

Relevant working knowledge and understanding of supporting business processes;

Analytical, logical problem resolution skills;

SAP certification(s) preferred;

Knowledge of maintenance/patching mechanics and SAP architecture;

Demonstrable history solving complex problems across multiple modules.

Education

Bachelor Degree in Computer Science or related field or equivalent experience.

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HighPoints Technologies India Private Limited

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