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BSS Billing professional

Ericsson

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2-4 Years
a month ago
89 Viewed
0 Applied

Job Description

  • Support the following systems and functions:
  • Monitoring of the production system ensuring its performance and stability.
  • Action on alerts in monitoring tools and the traffic from Downstream Systems and towards Upstream Systems.
  • Monitoring Netcracker Billing and Rating and related product structure and CDR analysis
  • Monitoring of Product Charging, Event Summaries , Apply Pymts / Adjustments, Apply One Time Charges, Taxation Event Itemization, Apply Event Discounts, Apply Product Discounts, One Time Charges Generate Late Payments Create Bill Details.
  • Trouble Tickets resolution - Resolve day to day customer issues
  • Coordination with IT/network teams to resolve any operational or functional issues
  • Responsible for answering adhoc requests from various teams internal or external
  • Follow ITIL processes and exhibit expertise in Incident, Problem and change management
  • Ensure SLA compliance for application and trouble tickets
  • Proactive competence development of self in new solution areas certifications
  • Coordinating with Project Teams, Vendors, and Business teams during the incidents.
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