Developing Service Capability Approach and Embedding Customer Experience
Bringing outside in perspective to influence shape that create a standardised and differentiated consumer experience in the workshop network
Deployment that influence consumer experience eg SOP audit certification
Helping develop service approach in team and customers
Lead implementation of special projects that drive consumer footfalls into workshop network or bring value for consumer and customer eg strategic tieups with B2B marketplaces spare part manufacturers insurance companies OEMs etc
Help marketing improve offer elements basis insights and feedback from customers
Activities in line with encouraged SLAs raise challenges risk to effective delivery timely so as to drive interventions
