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Branch Operations Manager

ESAF Small Finance Bank (ESAF SFB)
Thrissur
6-11 Years
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  • Posted a month ago
  • Over 50 applicants
Early Applicant
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Job Description

Job description

  • Managing staff who work directly with customers, including hiring, training, and scheduling employees
  • Reviewing sales reports and other business metrics to identify problem areas that need improvement
  • Recommending strategic changes to improve branch performance or implement new products or services
  • Managing staff who handle customer requests for information about products or services offered by the bank
  • Conducting training sessions on topics such as fraud prevention, security awareness, and customer service
  • Overseeing the operations of the branch on a day-to-day basis, including hiring staff and managing finances
  • Monitoring the performance of staff members to ensure they meet goals and adhere to company policies

Requirements:

  • Ability to meet the requirements of the business through product management, operations management, and team management
  • Informed rules and regulations that meet industry standards
  • Operational skills that tempt business competitors to up their game
  • Leadership and organization to keep up with the business administration
  • Communication skills to keep the teams tasks aligned and every individual motivated
  • Hold strong decision-making and problem-solving skills to maintain the pace at work

More Info

Job Type:
Permanent Job
Industry:
Banking
Role:
Salesforce Admin
Function:
Banking
Employment Type:
Full time
Open to candidates from:
Indian

About Company

ESAF Small Finance Bank (ESAF SFB)

“The Joy of Banking” The new age social bank is here to repurpose and redefine banking experience to you. ESAF Small Finance Bank primarily focuses on expanding the banking compass to new underbanked areas, yet stand as a bank for all with presence everywhere. We are Great Place To Work certified! Evangelical Social Action Forum (ESAF) started its journey as an NGO in the year 1992, with a larger vision of the sustainable and holistic transformation of the poor and marginalised. Since then the bank is extending a helping hand for livelihood through its micro-enterprise programs, for medical care through community health programs, for education through human resource development programs, and for shelter through disaster management and rehabilitation programs. In 2008, ESAF Microfinance and Investments Pvt. Ltd. was formed giving importance to the financial component in the holistic economic development of the poor and marginalised. The Reserve Bank of India issued an in-principle license to ESAF Microfinance and Investments Pvt. Ltd. to set up a new Small Finance Bank in October 2015. The bank started its operations on 10th March 2017. In June 2018, RBI permitted the Bank to start NRE (Rupee) Account Operations. While adhering to traditional banking services focusing on in-person customer service, the bank also has a host of modern banking services including Internet Banking, Mobile Banking, Missed Call Banking, SMS Banking etc. The doorstep delivery service and free video calling facility at branches are some of the exclusive features offered by ESAF Small Finance Bank.

Job ID: 121672635

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Last Updated: 05-11-2025 07:23:48 AM
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