Job Description

Roles and Responsibilities :

Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members.
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives.

For More Information

Contact: Divya @ 9513644110

Email: [Confidential Information]

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About

Incorporated in 2006, We are the staffing industrys leader and innovator, and today, has evolved as a premier provider of manpower for some of the fortune 500 companies for their junior/middle & executive talent management staffing needs. We work with our clients hand on hand to overcome the challenges they face in attracting / interviewing and retaining Junior / Middle & Top Management professionals.

About Recruiter

Functions

Customer Service/Call Centre/BPO

Industry

ITES/BPO

Skills/Roles

Bpo,
Fresher,
Customer Service,
Customer Support,
Voice support,
Voice Based,
International Bpo

LEVEL HIRING FOR

High Level,
Top Management