BPO International Voice Process - Customer Support Associate/ Sal 35k

0-5 years
250000 - 450000 INR
a month ago 263 Applied
Job Description

Greetings from JobShop,
We are Indias Largest BPO Recruitment Company.
Call Avez 6360064569 or 9964080000 or 080-46115600 to speak to any of our HR Recruiters
visit jobshop.ai to explore other open positions with us
We are Hiring for World Best Call Centers in Bengaluru.
Role & responsibilities
Job description
Job Title: Technical Support Executive
Job Summary:
As a Technical Support Executive, your primary responsibility is to provide excellent customer support and technical assistance to clients or end-users facing issues with products or services.
You will be the first point of contact for customers seeking help, and your role is crucial in ensuring customer satisfaction and resolving technical issues efficiently. The position involves a combination of technical expertise, communication skills, and problem-solving abilities.
Key Responsibilities:
Customer Assistance:

Respond promptly to customer inquiries through various channels (phone).
Provide accurate and timely solutions to customer problems or concerns.
Guide customers through troubleshooting processes to identify and resolve technical issues.
Technical Expertise:

Possess in-depth knowledge of the company's products, services, and technical specifications.
Stay updated on the latest product features, updates, and industry trends.
Troubleshoot hardware and software issues, escalating complex problems to higher-level support teams when necessary.
Problem Resolution:

Diagnose and resolve technical issues by following established procedures and utilizing available resources.
Document customer interactions, issues, and solutions for future reference.
Collaborate with other departments to ensure seamless issue resolution and customer satisfaction.
Communication:

Communicate technical information to non-technical users in a clear and understandable manner.
Provide status updates to customers regarding the progress of their support requests.
Effectively manage and set customer expectations regarding issue resolution timelines.
Customer Relationship Management:

Build and maintain positive relationships with customers by demonstrating empathy and professionalism.
Proactively follow up with customers to ensure the successful resolution of issues and satisfaction with the support provided.
Continuous Improvement:

Provide feedback to the product development and quality assurance teams based on customer experiences and reported issues.
Contribute to the development and improvement of support processes and documentation.
Team Collaboration:

Collaborate with other technical support executives and teams to share knowledge and enhance overall team efficiency.
Participate in training sessions to stay current on new products and technologies.
Qualifications:
Previous experience in a technical support role is preferred.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively in a team environment.
Familiarity with helpdesk or ticketing systems.
Patience and customer-focused attitude.
Education
UG
For More details Call Avez 6360064569 or 9964080000 or 080-46115600 to speak to any of our HR Recruiters

About

Job Shop at a glance
Today’s business world is dynamic and due to the advent of new technology, chance for growth of the potential companies is immense. In such a scenario, Human Resource Management has come up as one of the biggest and significant aspects for any company. Managing the human power properly, hiring potential and fresh people and providing them quality training – are the most important things for a company. Job Shop is a Human Resource management and recruitment service provider, having vast expertise in the field.

Have a sneak peek on the following highlighted parts of our HR based services:
• Turnkey solutions, based on advertising
• Resume management services
• Employee Benefit survey
• Gap Analysis
• Compensation Survey
• Performance management
• Competency Mapping
• Construction of HR manuals or policies
• Incentive Scheme Design

Corporate Profile

Job Shop Human Resource is an Indian based recruitment agency that provides job placement services to companies of all sizes, ranging from SMEs to MNCs. Our services include recruitment, hiring and staffing solutions for clients across India. Job Shop is one of the high professional recruitment agencies in India. We strive to work with the finest employers of IT / ITES / BPO, Banking, Customer & Technical Service, E.Com etc. to realize our vision. We leave no stone unturned hiring the best employees on offer. We conduct interviews and narrow the choices down to the ideal employees so that your organization only has the best to choose from. It takes certain kind of character traits to make it to the corporate world. The desire to excel and a commitment for excellence are found in individuals that possess the drive to exceed their own limit in their effort to place their Organization at the top of the pack. Identifying the shiny needle amidst brittle job hopefuls takes time and resources most organizations cannot afford to spend in a time crunch. This is where Job Shop career comes in.

Why Job Shop

Our dedication to pick the best employees for your organization ensures best performers in the industry. Each viable candidate is put through a thorough screening process which takes their background, work ethic, etc into account. You will always have an opportunity to hire the best from the job desirers we choose.

Result-Oriented Candidates for your Employee Pool
Job Shop has always given top priority to the needs of its employee clients no matter which industry they hail from. We make sure you always have the best employees gracing your organization so that you never have to complain of low productivity or performance again. Each candidate is chosen with high qualifi cation and dedication when it comes to providing the best staffi ng solutions for your vacancies. Our loyalty to clients ensures best performers to add to your staff.

Our Services

Permanent Placement
Identifying ideal employees in times of crisis becomes more challenging if you’re forced to work against the clock. As a result oriented recruitment agency Job Shop places your employment needs at the forefront of dynamic vision - to ensure applicants we send exceed your required expectations.

Executive Search
Job Shop contributes to the journey by searching for potential employees who can support you in all aspects of work. Our executive recruiters pick the apt candidate for the job you need according to the requirements.

Contract Job
Contract workers support the organization by providing expertise when required. Our executive recruiters will not only find contract employees and make sure the exact requirements are met to fulfill the organization’s future projects.

Temporary Staffing
Our executive recruiter can provide you with the perfect temporary staff to meet the demand for best candidates who are not only highly qualified, but who make the company’s success their top priority. All of the candidates are picked according to strict regulatory criterion to ensure that they make your business success their top priority.

Job S

About Recruiter
Hr Simran

Functions

Customer Service/Call Centre/BPO,
Banking

Industry

ITES/BPO/Call Center

Skills/Roles

Good In Communication,
Self Confident

LEVEL HIRING FOR

Junior Level,
Mid Level,
High Level